Manager - Facility Management Services

Manager - Facility Management Services

Location: Maharashtra

About Us

StayVista is India's largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.

Why Work With Us?

At StayVista, you're part of a community where your ideas and growth matter. We're a fast-growing team that values continuous improvement. With our skill upgrade programs, you'll keep learning and evolving, just like we do. And hey, when you're ready for a break, our villa discounts make it easy to enjoy the luxury you help create.

Your Role

In the Manager, you will be responsible for the development and operations of StayVista's Facility Management,, creating frameworks for property maintenance, utilities, security, and other key services. Responsibilities include expanding the client base, managing contracts, implementing SOPs, and overseeing daily villa operations to ensure guest-ready properties and high service standards. You'll stay current on industry trends to drive continuous improvement and innovation.

About You

• Overseeing Daily Operations- Make sure everything in the resorts and villas works smoothly - from the lights to the pools to the rooms.- Ensure regular maintenance and repairs are done on time to avoid problems.
• Managing the Team- Lead and support the staff who take care of maintenance, cleaning and security at all locations.- Make sure everyone is properly trained and working well together.
• Budgeting and Cost Control- Help create the budget for maintenance and repairs.- Keep track of costs and make sure everything stays within budget.
• Safety and Compliance- Ensure all facilities are safe for both staff and guests.- Make sure the resorts meet local safety rules and regulations (like fire safety, health codes, etc.).
• Guest Satisfaction- Ensure that the resort/villa's facilities are in top shape to make sure guests have a great experience.- Handle any complaints related to maintenance or cleanliness.
• Renovation and Projects- Help manage any big renovations or upgrades needed for the resorts and villas.- Ensure new resorts or villas are set up properly.
• Using Technology- Use tools and systems to track maintenance, staff schedules and costs.- Implement energy-saving measures to reduce costs and be more eco-friendly.
• Reporting and Improvements- Keep track of how well everything is running and report back to the Facility Head.- Suggest ways to improve operations, based on what's working and what isn't.
• Sustainability- Implement eco-friendly practices, like saving water and energy and reducing waste.
• 1. Travel- Travel to different locations across India to ensure all the resorts and villas are in good condition.- Fix major issues on-site if needed.
• Do Regular Audits- Visit each location to check if everything is clean, safe and working properly.- Use a checklist to inspect things like rooms, kitchens, maintenance areas, gardens, etc.
• Support Quality Checks- Help make sure all staff follow the company's quality and cleanliness standards.

This position includes tasks supporting Owner and Guest Management, as determined by organizational needs.

Key Metrics: What you will drive and achieve

• Budget Adherence
• Vendor Performance (SLA Compliance)
• Asset Management. - Safety Incident Rate
• Compliance Audit Score - Guest Satisfaction Score
• Maintenance-Related Complaints - Facility Cleanliness Rating
• Repeat Guest Ratio - Support Quality Checks

Our Core Values: Are you a CURATER?

Curious: Here, your curiosity fuels innovation.

User-Centric: You'll anticipate the needs of all our stakeholders and exceed expectations.

Resourceful: You'll creatively optimize our resources with solutions that elevate experiences in unexpected ways.

Aspire: Keep learning, keep growing—because we're all about continuous improvement.

Trust: Trust is our foundation. You'll work in a transparent, reliable, and fair environment.

Enjoy: We believe in having fun while building something extraordinary.

StayVista Spirit: Our Behavioral Competencies – How We Work Together

Business Acumen: You grasp the basics of our organization, customers, and services, always thinking ahead in your work. You're mindful of costs and benefits, making smart decisions while learning from risks and mistakes.

Change Management: You're open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth.

Leadership: You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action.

Customer Centricity: You understand both internal and external customer needs and take ownership in addressing any service issues. You maintain clear communication and handle customer interactions with patience and respect.

Teamwork: You collaborate well with others, respecting diverse opinions and always contributing positively to the team. You keep lines of communication open and share your thoughts without judgment.

Result Orientation: You take responsibility for completing tasks and proactively tackle challenges to exceed expectations. You're quick to spot issues and address them efficiently, making decisive decisions with resourcefulness.

Planning and Organizing: You handle multiple priorities well, staying organized and focused. You ensure your work is thorough, accurate, and aligned with set processes to meet goals effectively.

Communication: You communicate your ideas clearly, encourage dialogue, and ensure timely responses to your team, clients, and manager. You assert your views confidently and use multiple channels to share information effectively.

StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, color, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.