CRM Executive

2 days ago

Gurgaon, Haryana, India Afstand Education Full time

Company Description

"
Afstand Education
" is dedicated to being a trusted learning and career partner, offering tailored online educational programs for students and professionals. With a focus on adapting to the evolving world, our courses are designed to provide practical skills and real-world experience to ensure success in any field. We pride ourselves on delivering personalized support, hands-on learning opportunities, and fostering a network of professionals and mentors for growth and career advancement. At Afstand Education, we're committed to helping individuals achieve their aspirations and transform their future.

Role Description

We are seeking a full-time CRM Executive to join our on-site team in Gurugram.

The CRM Executive will be responsible for managing customer relationships and driving retention by improving customer experience and satisfaction. Day-to-day tasks include analyzing customer data, developing strategies to enhance customer relationships, handling customer queries and grievances, optimizing sales opportunities, and collaborating with relevant teams to execute customer-focused campaigns.

**Key Highlights:

  • Support and guide students post-enrollment
  • Resolve queries via calls, emails & WhatsApp
  • Build long-term learner relationships

  • Reference / Referral Generation**

  • Qualifications

  • Strong Analytical Skills for interpreting customer data and trends

  • Proficiency in Customer Retention strategies and improving Customer Experience
  • Excellent Communication skills to engage effectively with clients and internal teams
  • Sales and driving customer satisfaction
  • Ability to work collaboratively in a fast-paced on-site environment
  • CRM tools and customer engagement

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