Customer Success Executive

1 day ago


Kolkata, West Bengal, India Salescom Services Full time ₹ 4,80,000 - ₹ 9,60,000 per year
  • Job Title : Sr Advisor - Account Management
  • Location: Kolkata, West Bengal (Work from Office)
  • Shift: 2:15 PM 11:30 PM (MonFri) | Alternate Saturdays till 7:30 PM| Home drop provided
  • Company: Salescom Services Private Limited

About the Role

Are you passionate about high-octane sales, cutting-edge technology, and building lasting customer relationships? Join our fast-growing UK-based technology business as a Senior Account Manager, where you'll engage with our customers across the UK to enhance their telecom and IT services.

You'll be responsible for:

  • Conducting periodic account checks with existing UK customers
  • Driving revenue assurance and account enhancement
  • Upselling and cross-selling advanced technology products
  • Building strong customer relationships and retention

What We're Looking For:

  • Excellent English communication skills – both spoken and written
  • Prior experience in B2B/B2C sales, retention, upselling, or contract renewals
  • Experience in UK telecom operations is a plus
  • Professionalism, adaptability, and a passion for sales
  • Bachelor's degree preferred (not mandatory)
  • Proven track record with customer retentions, upsells & cross sells
  • Strong multitasking, time management, and closing skills
  • Ability to engage confidently with SOHO owners, sole traders, and decision-makers

Perks & Benefits:

  • Fixed CTC: Approx 45,000/month
  • Bonuses: Monthly & quarterly performance-based incentives
  • Facilities:
  • Cafeteria & company-funded meals
  • Generous leave policy
  • Medical insurance
  • Home drop facility
  • World-class training & skill development
  • Exposure to UK telecom & internet technologies

Why Join Us?

Salescom Services Pvt. Ltd. is an equal opportunity employer committed to excellence in next-gen sales, marketing, and IT-enabled services. We invest in our people, offering tools, training, and resources to help you succeed and grow.

Apply now and discover if we're the right fit for each other

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