Customer Support Executive
4 days ago
Job description
Job location: Newtown,Kolkata
Working days: 6 days a week(rotational off) from Office
Time: Shift 1: 9.00 a.m to 5.30 p.m & Shift 2: 10.00 a.m to 2 p.m & 6.00 p.m tp 10.00 p.m
Key Responsibilities:
- Make outbound calls to potential customers from provided leads.
- Receive inbound calls and handle queries of customers & Clients.
- Explain products/services clearly and effectively.
- Handle customer queries and provide accurate information.
- Maintain call records and update CRM regularly.
- Follow up with interested leads and schedule appointments, if required.
Key Skills:
- Good communication skills in [ e.g., Bengali, Hindi].
- Basic computer knowledge (MS Office, CRM tools).
- Polite and confident telephone manner.
- Proactive.
Qualifications:
- Minimum Graduate.
- Prior experience in telecalling/ telesales is mandatory.
- Preferred Male candidates.
Preferred candidate profile
Role: Customer Onboarding - Voice / Blended
Industry Type: Agriculture / Forestry / Fishing (Agri-tech) / BPO / Insurance / Telecom
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
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