Customer Support Executive

3 days ago


Kolkata, West Bengal, India Anmol Feeds Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Job description

Job location: Newtown,Kolkata

Working days: 6 days a week(rotational off) from Office

Time: Shift 1: 9.00 a.m to 5.30 p.m & Shift 2: 10.00 a.m to 2 p.m & 6.00 p.m tp 10.00 p.m

Key Responsibilities:

  • Make outbound calls to potential customers from provided leads.
  • Receive inbound calls and handle queries of customers & Clients.
  • Explain products/services clearly and effectively.
  • Handle customer queries and provide accurate information.
  • Maintain call records and update CRM regularly.
  • Follow up with interested leads and schedule appointments, if required.

Key Skills:

  • Good communication skills in [ e.g., Bengali, Hindi].
  • Basic computer knowledge (MS Office, CRM tools).
  • Polite and confident telephone manner.
  • Proactive.

Qualifications:

  • Minimum Graduate.
  • Prior experience in telecalling/ telesales is mandatory.
  • Preferred Male candidates.

Preferred candidate profile

Role: Customer Onboarding - Voice / Blended

Industry Type: Agriculture / Forestry / Fishing (Agri-tech) / BPO / Insurance / Telecom

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended



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