Facilities Lead

We are looking for a Facilities Lead (Associate Director) for a Global Pharmaceutical MNC based in Mumbai

Position: Facilities Lead (Associate Director)

Experience: 15 years in facilities project management

Education: Bachelor's degree in Facilities Management, Engineering, or related discipline (required)

Location: Mumbai

Note: This opportunity is only for Diversity candidates

Job Purpose & Scope

This role leads the Facilities department, ensuring seamless operational support that enables business continuity across all functions. The Associate Director - Facilities will drive strategy, execution, and continuous improvement of workplace operations by managing a broad spectrum of services, including facilities management, transport, travel, security, and compliance.

The position is accountable for overseeing third-party Integrated Facility Management (IFM) partners and ensuring service delivery aligned with agreed SLAs. The role operates at both strategic and tactical levels, working collaboratively across internal teams and vendor partners to deliver a safe, efficient, and employee-centric workplace.

Key Responsibilities

• Lead facilities operations for the marketing organization, including soft/hard services, security, cafeteria, transport, domestic/international travel, statutory compliance, guest relations, and event logistics.
• Manage and evaluate performance of IFM vendors, ensuring delivery of services as per KPIs and SLAs.
• Build and maintain strong relationships with key stakeholders across business functions (Finance, Legal, HR, Projects, Design).
• Serve as the primary point of contact for all facility-related needs, translating business requirements into actionable plans.
• Drive cost management by collaborating with procurement and service providers to optimize budgets and reduce operational costs.
• Maintain and ensure infrastructure reliability and asset upkeep for multiple sites and buildings across locations.
• Oversee travel vendor performance for both domestic and international arrangements, ensuring compliance and efficiency.
• Support workplace expansion, modifications, and project delivery in partnership with design and strategy teams.
• Champion a culture of safety, compliance, and operational excellence in all aspects of facility management.
• Provide leadership, mentorship, and performance management to both internal teams and outsourced partners.
• Prepare and present performance dashboards, audits, compliance reports, and business continuity plans.
• Ensure legal and regulatory adherence in all workplace operations and vendor contracts.

Qualifications & Experience

• Education: Bachelor's degree in Facilities Management, Engineering, or related discipline (required).
• Additional certifications (e.g., Certified Facility Manager, Diploma in Occupational Health & Safety) preferred.
• Experience:
• 15 years of relevant professional experience in facilities management, including managing portfolios over 200,000 sq. ft.
• 7 years in senior leadership roles with team management across multiple sites or cities.
• Proven expertise in vendor management, cost optimization, and operational compliance.
• Experience working in multi-tenant and fast-paced environments with high service delivery expectations.

Key Skills & Competencies

• Strategic planning and execution with strong project and resource management skills.
• In-depth understanding of building maintenance systems, compliance frameworks, and safety regulations.
• Excellent interpersonal, negotiation, and communication skills.
• High proficiency in MS Office and facilities management software/tools.
• Strong problem-solving capabilities and ability to lead cross-functional teams through influence.
• Comfortable with legal and commercial terms related to vendor contracts.
• Demonstrated ability to work independently, manage complexity, and deliver measurable results under tight timelines.

Desirable:

• Certified Facility Manager (CFM) or Certified Facility Management Professional (FMP)
• Diploma in Occupational Health & Safety

Relevant candidates can share their CV