Customer Support Executive

5 days ago

Bengaluru, Karnataka, India Delightful Gourmet Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job title: Customer Support Executive

Working Hours: 10 hours 5 days a week. The 10 hour shift will be anytime within 6 am to 11pm (split shift option may be implemented as per business requirement). Week offs on a weekday and Saturday- Sunday will be working.

Mode of working/ Job Location: Work from Home

Type: Full Time

Job brief

We are looking for Customer Service Executives on a Full time basis from the comfort of home. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Key responsibilities

  • Respond to inbound/outbound calls in a timely manner and resolve customer queries quickly and effectively to enhance customer satisfaction.
  • Customers first point to contact with a view of customer loyalty and highest customer retention
  • Follow communication scripts when handling different topics
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Meet personal/team qualitative and quantitative targets
  • Become an expert (Gastronauts) on Meat and on Licious processes and capabilities
  • Handle all types of queries from customers with confidence and keep records of all the conversations.
  • Ensure proper actions are taken on all customer complaints. In case customer complaints are not resolved, refer to designated departments for further investigation
  • Educate and empower our customers and provide better support through Licious
  • Drive our Voice of the Customer program to advocate for the customer and improve Licious through incorporating customer feedback
  • Provide solutions and guide the customer through to resolution
  • Escalate critical support issues to the appropriate channel
  • Increase customer satisfaction and build loyalty through providing amazing, personal customer support.
  • Ensure customers have a pleasant experience with customer service even when they face problems with product.

Desired profile:

Education: Graduation/HSC qualified.

Key Competencies

  • Good Communication Skills
  • Customer obsessed and adaptability to different personality types
  • Ability to listen and active problem solving skills logically and critically
  • Ability to multitask, set priorities and manage time effectively
  • Good interpersonal, numerical and analytical ability
  • Ability to handle pressure
  • Clear and pleasant speaking voice
  • Fluent in Hindi and English
  • Quick-witted to understand problems fast
  • Tech-savviness (MS office)

PreRequisites for applying:

  • A laptop with below requirements:

  • Minimum of 4 GB Ram

  • I3 or higher process
  • 128 GB storage space
  • Windows10
  • 64 bit processor

  • Not older than 2 years

  • Mini UPS for WiFi Routers

  • A stable broadband or mobile internet connection.The connection speed has to be a minimum of 50 MBPS.

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