Sr Specialist RedCard Operations

4 days ago

Bengaluru, Karnataka, India Target Full time ₹ 5,00,000 - ₹ 10,00,000 per year

About us:

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

The Target Enterprise Services (TES) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, TES comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.

TES includes several contact centers focused on the quick and seamless resolution of a variety of issues. From RedCard Guest Services to the Client Support Center (CSC), we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Target's bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers.

As a Senior Specialist RedCard Operations, you will provide back-office support to our guests, TES service centers, external vendors and agencies, and business partners by researching, reviewing, and processing written requests in a timely and accurate manner. These requests are related to REDcard account maintenance, collection processes, payment inquiries, and legal documents such as subpoenas and affidavits. You will be responsible for clearly understanding and abiding by all policies and procedures and adhering to strict data security guidelines and compliance regulations, while achieving performance and service level goals utilizing strong time management and attention to detail.

Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

About you:

  • High School Diploma or GED
  • 1+ years of previous guest experience or customer service experience
  • Ability to interact with guests, team members and internal business partners with a professional, friendly, empathetic style, and deescalate as needed
  • Excellent verbal and written communication skills, including listening, negotiating and decision making skills. 
  • Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues
  • Strong technical skills, ability to work within multiple systems, and high proficiency with PC/Microsoft applications
  • Proficiency with TSYS preferred

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