Sr. Technical Support Specialist

2 days ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 20,00,000

Job Opportunity: Sr. Technical Support Specialist

We are seeking a seasoned technical professional to provide on-site support services to our customers.

This is an exciting opportunity for someone with a strong technical background and excellent customer service skills.

The ideal candidate will be responsible for managing all on-site service activities, including routine maintenance and complex repairs, ensuring a high level of customer satisfaction.

Key Responsibilities:

  • On-site Service: Attend to breakdown calls, perform equipment installations, and complete scheduled preventive maintenance.
  • Customer Engagement: Promote service contracts and consumables, demonstrate products, and provide training to customers.
  • Sales Support: Identify potential parts and equipment requirements to generate service leads for the sales team.
  • Documentation & Coordination: Update all service reports in Oracle, coordinate effectively with other departments to solve technical issues.

Required Skills and Qualifications:

  • Experience: A minimum of 4+ years of field service experience.
  • Education: A Diploma or Engineering degree in any stream.
  • Skills:
    • Analytical skills to diagnose and provide solutions for technical problems.
    • Excellent communication skills to interact effectively with customers and internal teams.
    • The initiative to establish new processes and a strong ability to multitask.

Benefits:

  • Familiarity with the local language is essential for effective communication with customers.

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