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Sr./Customer Support Specialist

3 weeks ago


Bengaluru, Karnataka, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title: Sr./Customer Support Specialist

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We are seeking a skilled and experienced Sr./Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing top-notch support to our customers, ensuring their satisfaction and loyalty.

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Responsibilities:

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  • Support Operations: Assist in pre-sales operations such as demos, roadshows, and site inspections to ensure smooth project execution.
  • Printer Installation and Configuration: Install, configure, and troubleshoot Konica Minolta production printers along with related software and hardware to ensure optimal performance.
  • Site Kit Maintenance: Maintain required site kits to minimize downtime and ensure maximum machine availability.
  • Operator Training: Provide key operator training to users, enabling them to efficiently operate the equipment.
  • Service Deliverables: Ensure timely delivery of services to meet customer expectations and drive maximum satisfaction.
  • Output Optimization: Focus on achieving maximum output while minimizing costs and ensuring timely completion of installations within committed timeframes.
  • Revenue Growth: Drive service revenue growth through volume growth initiatives and effective inventory management.
  • Availability and Travel: Be prepared to work in a 24x7 environment and travel extensively to support customers as per business needs.
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Requirements:

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To succeed in this role, you must have excellent communication skills, technical knowledge, and experience in customer support. You should be able to work effectively in a team environment and adapt quickly to changing priorities.

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Benefits:

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As a member of our team, you can expect a competitive compensation package, opportunities for career growth, and a dynamic work environment that encourages innovation and collaboration.

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Other Opportunities:

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We offer a range of benefits, including flexible working hours, professional development programs, and a supportive team culture. If you are a motivated and results-driven individual looking for a new challenge, we encourage you to apply.

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Contact Information:

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Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you