Marketplace Operations Analyst

2 weeks ago

Bengaluru, Karnataka, India Target Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Target + is an exciting new platform within Target's digital portfolio. Guests look to Target for great products. With Target +, we aim to give them easy access to even more great products by partnering with best-in-class third-party Brands and Sellers ("Partners"). Guests will find these Target + products seamlessly integrated throughout , and they will benefit from the perks already enjoyed from Target, like 5% off with a Target REDcard, free shipping and easy in-store returns.

On the Target + team you will lead timely, accurate and professional and operational support to internal and external partners.  Primary responsibilities of the Operations Analyst are:

  • Manage support queue and execute defined Partner support processes
  • Analyze guest and partner support data for key trends and report findings
  • Analyze Operational KPIs (eg Order Defects, Click to Deliver speeds, regional delivery trends etc)
  • Based on support and operational analysis, develop trends & insights, recommendations and deliver actions steps to Partners and internal stakeholders for improvement
  • Monitor order pipeline trends and triage issues impacting guest experience
  • Deliver enhancement projects impacting Partner experience or internal processes

Requirements

  • 4 year college degree
  • 3+ years' experience in operations or business analytics. Digital retail and/or Marketplace experience strongly preferred.
  • High proficiency in Microsoft Office products and Domo (or similar data visualization and analytics tool)
  • Detail oriented, analytical and inquisitive
  • Able to manage multiple priorities, and work with speed and accuracy

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