Customer Onboarding Specialist
2 days ago
This role is for one of the Weekday's clients
Salary range: Rs Rs ie INR 2-7 LPA)
Min Experience: 2 years
Location: NCR
JobType: full-time
Requirements
Key Responsibilities
- Act as the primary point of contact for new customers throughout the onboarding journey.
- Conduct engaging product walkthroughs that clearly explain platform features, capabilities, and benefits.
- Coordinate closely with sales and implementation teams to ensure a smooth transition for newly acquired customers.
- Provide technical guidance on WhatsApp API usage, integration steps, and related setup processes.
- Assist customers in configuring their accounts and navigating core platform functionalities.
- Address and resolve customer queries or issues that arise during the onboarding phase.
- Gather customer feedback and communicate insights to the product team to support ongoing enhancements.
Requirements
- Bachelor's degree in Marketing, Business, Information Technology, or a related discipline.
- Strong communication and interpersonal skills with the ability to guide and support customers effectively.
- Experience with WhatsApp API, marketing automation tools, or similar technologies.
- Ability to deliver clear, engaging, and informative product demonstrations.
- Strong technical aptitude with the ability to understand and explain complex concepts in simple terms.
- Excellent problem-solving skills and a customer-first mindset.
- Prior experience in customer onboarding or customer support is an advantage.
Skills:
Customer Onboarding
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