Customer Onboarding Specialist

1 week ago

Gurgaon, Haryana, India Weekday AI Full time

This role is for one of the Weekday's clients

Salary range: Rs Rs ie INR 2-7 LPA)

Min Experience: 2 years

Location: NCR

JobType: full-time

Requirements

Key Responsibilities

  • Act as the primary point of contact for new customers throughout the onboarding journey.
  • Conduct engaging product walkthroughs that clearly explain platform features, capabilities, and benefits.
  • Coordinate closely with sales and implementation teams to ensure a smooth transition for newly acquired customers.
  • Provide technical guidance on WhatsApp API usage, integration steps, and related setup processes.
  • Assist customers in configuring their accounts and navigating core platform functionalities.
  • Address and resolve customer queries or issues that arise during the onboarding phase.
  • Gather customer feedback and communicate insights to the product team to support ongoing enhancements.

Requirements

  • Bachelor's degree in Marketing, Business, Information Technology, or a related discipline.
  • Strong communication and interpersonal skills with the ability to guide and support customers effectively.
  • Experience with WhatsApp API, marketing automation tools, or similar technologies.
  • Ability to deliver clear, engaging, and informative product demonstrations.
  • Strong technical aptitude with the ability to understand and explain complex concepts in simple terms.
  • Excellent problem-solving skills and a customer-first mindset.
  • Prior experience in customer onboarding or customer support is an advantage.

Skills:
Customer Onboarding

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