Customer Service Specialist
3 days ago
Company Description
Stock Tutor is dedicated to bridging the gap in financial literacy by making stock market education accessible to everyone. With the motto "Virtual Money, Real Trade, True Learning," we empower individuals to understand and navigate the financial world with confidence. Our mission is to help people unlock their investment potential and take meaningful steps toward financial prosperity. Join us as we inspire growth and build brighter financial futures together.
Role Description
This is a full-time, on-site role based in Gurugram for a Customer Service Specialist. The role involves providing exceptional customer support through various channels, including phone and email, to ensure customer satisfaction. Key responsibilities include addressing customer queries, enhancing the overall customer experience, and maintaining professional and courteous communication at all times. The Customer Service Specialist will also collaborate with internal teams to resolve customer concerns effectively.
Qualifications
- Proficiency in Customer Support, Customer Service, and ensuring Customer Satisfaction
- Strong skills in Phone Etiquette and delivering an excellent Customer Experience
- Exceptional communication and interpersonal abilities
- Problem-solving skills and the ability to handle customer concerns efficiently
- Experience in customer-focused roles is preferred
- Ability to work collaboratively in a team and adapt to a fast-paced environment
- Bachelor's degree or relevant equivalent experience is an advantage
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