Customer Support Representative

1 week ago

Eachanari Coimbatore Tamil Nadu, India Rently Software Development Centre Full time ₹ 25,00,000 - ₹ 30,00,000 per year

We are looking for experienced professionals in international customer support, and we also welcome passionate freshers with excellent communication skills to join our growing team at Rently – a US-Based SaaS Product Company.

Responsibilities:

  • Deliver excellent customer service to all Rently users.
  • Handle support requests primarily through voice support.
  • Maintain high-quality standards in customer experience.
  • Make real-time decisions to resolve issues effectively.
  • Escalate complex requests to the appropriate internal teams.
  • Adhere to ISO-certified company security standards.

Requirements:

  • Experience in international customer support/voice process preferred.
  • Passionate freshers with strong verbal communication skills may also apply.
  • Excellent spoken English and customer-handling skills.
  • Willingness to work in US night shifts and during weekends (5-day work culture).

What We Offer:

  • A fully empowered, engaging, and innovative work environment.
  • Accelerated career growth in a US-based company.
  • Competitive compensation (best in the industry) with statutory benefits.

Work Hours:

  • Operating in US hours (Night Shifts).
  • 5-day work culture (rotational offs, including weekends).

Rently being an ISO certified company focuses on maintaining security, any individual associated with Rently is expected to maintain the same.

  • Hours: Operating in US hours

Be ready to work on night shifts and during weekends based on the work schedule (5 days Work Culture)

Job Types: Full-time, Permanent

Pay: From ₹250,000.00 per year

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Application Question(s):

  • Provide your current, active phone number for interview scheduling and communication during the hiring process.
  • Provide your email address for our records and communication during the interview process.
  • Are you currently serving a notice period ? If so, can you provide your last working date or the duration of your notice period at your current firm?

Experience:

  • Customer service: 1 year (Preferred)

Work Location: In person

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