Senior Customer Service Manager

10 hours ago

Delhi, Delhi, India SPEEDLABS Full time ₹ 2,50,00,000 - ₹ 7,00,00,000 per year

Job Title: Senior Academic Excellence Manager (Sr. AEM) – Hyderabad, Telangana

Company: SpeEdLabs

Location: Hyderabad, Telangana

Job Type: Full-Time

Department: Academic Operations / Regional Management

About SpeEdLabs

SpeEdLabs, founded by IIT/IIM alumni, is a fast-growing adaptive learning platform providing AI-enabled personalized solutions for CBSE, ICSE, IIT JEE, and NEET students. We partner with schools and coaching institutes to deliver excellence in academic outcomes.

Job Summary

We are looking for a Senior Academic Excellence Manager (Sr. AEM) to lead and mentor Academic Excellence Managers (AEMs) across South India. The Sr. AEM will oversee regional academic operations, guide partner schools, ensure smooth program implementation, and manage selected schools directly.

Key Responsibilities

  • Lead, mentor, and guide Academic Excellence Managers in South India.
  • Act as the escalation point for academic and operational issues in partner schools.
  • Conduct school visits (15–20 days/month) to monitor program implementation quality.
  • Train teachers and coordinators on SpeEdLabs' platform, methodology, and best practices.
  • Build strong relationships with principals and school leadership teams.
  • Ensure delivery excellence, prepare reports, and share insights from the region.
  • Collaborate with product, training, and sales teams for continuous program improvement.

Requirements

  • Graduate/Postgraduate in Education, Science, or Management.
  • 4–8 years of experience in academics, school coordination, or EdTech.
  • Experience in team management or regional operations preferred.
  • Strong communication, leadership, and problem-solving skills.
  • Proficiency in Telugu and English (spoken & written) required.
  • Willingness to travel extensively across South India (15–20 days/month).
  • Laptop and stable Wi-Fi connection are mandatory.

Why Join SpeEdLabs?

  • Lead a regional academic team in a fast-growing EdTech company.
  • Work with cutting-edge AI-enabled learning solutions.
  • Exposure to multiple schools and educational institutions across South India.
  • Career growth into senior leadership roles.

Job Types: Full-time, Permanent

Pay: ₹25, ₹70,000.00 per month

Benefits:

  • Commuter assistance
  • Paid sick time
  • Paid time off

Application Question(s):

  • What is your monthly in hand salary?
  • Do you have any experience with Education Industry?
  • Do you have a laptop
  • This job role includes travelling within a region. Are you comfortable in travelling?

Experience:

  • total: 2 years (Preferred)

Language:

  • Telugu (Required)

Location:

  • Delhi, Delhi (Required)

Work Location: In person

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