Service Management Senior Specialist

Job Title

Service Management Senior Specialist

Inclusive Job Advert: Service Management Senior Specialist – Airline Technology (Navitaire Domain)

Location: Gurgaon/Delhi (Only)

Employment Type: Full-time

Summary

The Client Service Delivery Manager: Serves as the primary point of contact for assigned clients, ensuring consistent and proactive communication. Manages client expectations and ensures satisfaction through timely delivery of services and resolution of issues. Ensures services are delivered in accordance with contractual SLAs and KPIs. Leads resolution efforts for major incidents and service disruptions. Drives initiatives to improve customer experience and satisfaction.

Key Responsibilities

• Be the main point of contact for airline clients and help with their daily service needs and any system issues.
• Lead the response when major problems or outages happen, working with different teams and sharing clear reports with clients.
• Support sales and service disruptions, making sure everything runs smoothly with minimal impact.
• Share important customer feedback and raise urgent product issues to help improve our services and tools.
• Work with Account Managers to check billing details and help reduce any mistakes or disputes

What You Bring

• Having knowledge in Navitaire applications is an advantage
• Exposure to Cloud technologies and AI-driven solutions.
• Strong background in incident and disruption management.
• Excellent communication and customer interaction skills.
• Willingness to work flexible hours to support global airline operations.

Why Join Us

• Inclusive culture that values diverse perspectives and backgrounds.
• Opportunity to work on cutting-edge airline tech with global impact.
• Supportive team environment focused on learning and growth.

Core Skill

• Navitaire (New Skies) expertise
• Incident & disruption management
• Cloud and AI exposure
• Strong customer communication

What we can offer you:

• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Join us and take your career to the next level while making a significant impact on product development and user experience

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.