Recipient Services Specialist

Our teams work closely with surgeons, audiologists and therapists to enhance CI clinical infrastructure and access to our implantable hearing solutions. Working in South Asia presents people with a great opportunity to impact the lives of others.

The Opportunity
We are currently looking for an experienced Sales Manager (Recipient Service Specialist) to join our team.

The Sales Manager (Recipient Services Specialist) requires surgical expertise, good product understanding, strong sense of empathy and the continuous development and application of business acumen. The person is responsible for supporting business growth and achievement of target sales by increased engagement with HCP's (Surgeons, Audiologist and therapist), patients and by building advocacy.

Responsibilities include:

Achieving the targets sales revenue objectives, developing and maintaining business and clinical relationships, building a robust service business by focusing on customer experience, support and upskill our HCPs and present clinical and business program offerings to them.

Deliver on Customer Experience

• Visit recipients (customers) at their place of residence to learn and understand their hearing journey
• Conduct events and activities for recipients to drive upgrades
• Monitor and assess the quality of services provided by surgeons, OR teams, audiologist, and ensure OR staff are trained to support Cochlear surgeries
• Enable the HCPs to know the importance of Early Intervention and are equipped to provide the best outcomes for the customers

Achieve Sales Targets

• In partnership with the Area Business Manager, implement business and marketing plans to achieve sales targets and revenue objectives
• Demonstrate exceptional sales and business acumen to identify market opportunities, competitive positioning, research customer needs and generate sales/secure orders

Build and Manage Advocacy

• Maintain CRM system (Salesforce) with appropriate customer data and leverage recipient data to consistently drive volunteer activities based on business needs
• Partner cross-functionally with key business areas (Marketing) to ensure successful execution of events
• Collaborate with Health Care Professionals (HCPs) to develop and improve the necessary infrastructure to support and build advocacy in the region market.

Customer (HCP) Training

• Monitor and assess the quality of services provided by surgeons, OR teams, audiologist and therapist, and address any training needs or implement interventions to fulfil needs
• Ensure OR staff are trained to support Cochlear surgeries, including the use of BAHA capital equipment and instruments
• Enable the HCPs to know the importance of Early Intervention and are equipped to provide the best outcomes for the customers

About You.

As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience:

• Minimum Bachelor's Degree in engineering or pharmacy with 4 - 8 yrs of relevant experience
• Demonstrated successful sales performance & sales planning ability
• Strong Interpersonal skills, with focused People/Customer/Result orientation
• Strong grasp on the market and understanding around the complexities, competition, customer preferences etc
• Ability to prioritize and execute as per the needs of the business and the current set of challenges
• Strong learning agility and problem-solving skills
• Knowledge of the local language is a must

How to apply.

If you are excited about what you have read and would like to be considered for this role then please submit your resume and a covering letter detailing your suitability for this role.

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.