Inbound Customer Service Representative

1 day ago

Delhi, Delhi, India Crimson Schools Full time ₹ 1,80,000 - ₹ 3,60,000 per year

About Invent're:

Invent're is a platform built to transform the education ecosystem with value added services. Invent're provides the complete range of selection from bags, book and uniforms for more than 10,000 students growing to 100,000, stationary, shoes, along with services organizing sports competitions and leagues, fundraisers for scholarships, networking through alumni engagement events, incremental revenue generation opportunities to achieve organizational growth. The company's goal is to personalize, customize and reinvent brand specific inventory kits for K12 Schools. Invent're is headquartered in Hyderabad, India.

Role Summary: We are seeking committed professionals to join our Customer Support Team, responsible for directly handling customer calls, resolving product and delivery-related queries, and ensuring a seamless support experience. The role demands clarity in communication, a solution-oriented mindset, and the ability to manage interactions with speed and professionalism.

Key Responsibilities:

  • Respond to Customer Inquiries: Answer incoming calls, emails, and messages from customers regarding orders, deliveries, product details, and general queries.
  • Resolve Complaints Effectively: Investigate customer complaints related to delayed, incorrect, or damaged deliveries and provide prompt, empathetic solutions.
  • Maintain Accurate Records: Document all customer interactions, complaints, resolutions, and delivery updates in the CRM system to ensure complete and organized records.
  • Escalate Complex Issues: Identify and escalate unresolved or complex complaints to the senior support team or operations management for further action.
  • Follow-Up Communication: Proactively follow up with customers to confirm resolution of issues and satisfaction with the support provided.
  • Support post-sales Service: Handle requests related to returns, replacements, exchanges, or refunds in coordination with internal teams.
  • Feedback and Improvement: Collect and share customer feedback and recurring issues with the operations team to improve processes and service quality.

CANDIDATE PROFILE SPECIFICATIONS:

EDUCATION: Bachelor's degree in Business, or related field.

EXPERIENCE:

  • Minimum 1–3 years of experience in customer support or preferably in e-commerce, logistics, or B2B product environments.

SKILLSET:

  • Communication: Excellent verbal and written communication skills in English and Hindi.
  • Problem Solving: Strong analytical skills to investigate and resolve complaints.
  • Customer Focus: Empathetic approach and a genuine desire to help customers.
  • Organization: Ability to document interactions and maintain records accurately.
  • Coordination: Comfort working across teams including warehouse, logistics, and sales.
  • Technical Skills: Familiarity with CRM tools, basic Excel, and order management software.
  • Time Management: Ability to handle multiple queries and issues under deadlines.

Job Type: Full-time

Pay: ₹15, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund
  • Work from home

Experience:

  • Inbound voice: 2 years (Required)
  • Customer service: 2 years (Required)
  • Customer support: 2 years (Required)

Work Location: In person

Speak with the employer

  • Customer Service Representative

    1 week ago

    Delhi, Delhi, India Wing Assistant Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Please whitelist the domains "" and "" with your email provider to make sure you get our emails.Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize...

  • Customer Service Representative

    4 weeks ago

    New Delhi, Delhi, India, Delhi Apcurated Couture Full time

    Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, providing product information, and ensuring customer satisfaction. The role...

  • Customer Service Representative

    2 weeks ago

    Delhi, Delhi, India DHI Medical Group Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Customer Interaction:Answer inbound calls and handle customer inquiries professionally.Make outbound calls to potential leads, providing information about DHI services.Maintain a high level of product and service knowledge to address customer concerns. Appointment Scheduling: Coordinate and schedule appointments for consultations and procedures.Follow up...

  • Customer Service Representative

    1 week ago

    Delhi, Delhi, India Skytech aviation services Full time

    Job Title: Customer Service RepresentativeLocation: Dwarka Expressway, Sector 108, GurugramSalary: ₹16,000 – ₹20,000 (In-hand)Job Type: Full-timeGender Preference: Female candidates preferredJob Description:We are looking for a Customer Service Associate to join our team. The ideal candidate should have good communication skills and a positive...

  • Call Center Customer Service Representative – Voice Process

    3 days ago

    Delhi, Delhi, India Raptor Supplies Private Limited Full time ₹ 4,00,000 - ₹ 5,00,000 per year

    Job Title:Call Center Customer Service Representative – Voice Process (Australian Shift) – WFHCompany Location:Mohan Estate, New Delhi – 110044Department:Customer Support / Call Center OperationsReports To:Customer Support Manager / Team LeadAbout the CompanyRaptor Supplies is a leading e-commerce portal offering more than 750,000 high-quality MRO...

  • Customer Service Representative

    5 days ago

    Delhi, Delhi, India Ims Mercantiles Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Summary:We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, helping them with inquiries, resolving complaints, and ensuring a smooth and positive customer experience. Your goal is to provide top-notch service that strengthens customer satisfaction...

  • Customer Service Representative

    7 days ago

    Delhi, Delhi, India Auto-Nex Insurance Services ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Location:Delhi, IndiaEmployment Type:Full-TimeCompany:Auto-Nex Insurance Services Ltd.Salary:To be discussed during the interview processJob SummaryWe're looking for aCustomer Service Representativebased inDelhiwho thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences. If you're a strong communicator,...

  • Junior Customer Service Representative

    1 day ago

    Delhi, Delhi, India HoloHire Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Location:RemoteAbout the role:Are you a people person with excellent communication skills? We're looking for aJunior Customer Service Representativeto join our team and provide top-notch support to our customers.What you'll do:Respond to customer inquiries via phone, email, or chat.Resolve customer issues promptly and effectively.Document customer...

  • Customer Service Representative

    2 weeks ago

    Delhi, Delhi, India BookLeaf Publishing Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Position Title: Customer Service RepresentativeLocation: E2 Plot No. 4, Jhandewalan Extension, Near Metro Station Gate No. 2, New Delhi – 110055Job Type: Full-timeAbout BookLeaf PublishingBookLeaf Publishing is redefining self-publishing for authors worldwide. With a unique blend of innovation, author-first support, and streamlined execution, we help...

  • Customer Sales Representative

    2 weeks ago

    Delhi, Delhi, India CarVaidya Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company Description is a leading online platform dedicated to offering a wide range of comprehensive services for car owners. With a strong commitment to providing convenience, reliability, and expertise, connects car owners with trusted service providers. This ensures a seamless experience from start to finish for all customers.Role DescriptionThis is a...