
Process Manager
1 day ago
Process Manager
DescriptionRESPONSIBILITIES:
- Manage daily operations of the team and ensure smooth functioning of the overall business
- Responsible for associate Engagement, business unit engagement and talent management
- Monitor the overall functioning of the process by identifying areas of opportunities and recommend process improvements.
- Review team performance and provide monthly reports drive the career road map for the team members based on the skill sets and the aspirations
- Monitor the various standards including the internal quality, utilization, productivity targets and any other service level agreements.
- Identify the training opportunities for the team and work with the trainer and team leads to bridge the gaps.
- Anticipate and proactively plan for Business contingencies
- Manage customer escalations.
- Coach and Mentor Team lead and Trainers
- Perform any other tasks as assigned and act as backup to the supervisor.
- Basic Hygiene on the operations floor and build culture for the same Driving Cost Reduction Agenda in the Processes with Automation Opportunities, Productivity Enhancement Opportunities and Cross utilization of resources.
- Assist the New Hires & Tenured Staff to meet the Productivity and Quality goals.
- Manage team and ensure quality and productivity targets are met and exceeded
- Motivate and engages team members and maintains attrition within thresholds Provide coaching and feedback to team members to enable them to improve their performance and focus on their career path and advancement within the organization
- Assist new hires such that they are productive on the floor in the shortest possible time frame Build systems to ensure no escalations and is prompt in responding to escalations
- Provide inputs to Leadership on process gaps that exist. Ensure compliance with internal policies and procedures, external regulations and information security standards.
- Be sensitive and aware of the Organizational priorities towards Change & Innovation and Cost Optimization
- Works independently with minimal direction and is very high on execution and adherence to timelines
- Takes initiative to understand the process and keeps himself updated on the important changes in the business and the industry
- Builds strong relationship with onshore counterparts and support functions and utilizes the relationship to maximize the results for the MIS and reporting needs with accuracy and timeliness's eager to take on more responsibilities and should be able to execute the ad hoc tasks
QUALIFICATIONS:
- Any Bachelor's degree MBA or an equivalent degree is an advantage
- Should have lead a team equivalent to 30 to 40 members
- 5 to 6 years of relevant experience is required.
- Should be Proficient in MS Office and if the candidate is having knowledge on variety of programs that is an added advantage.
OTHER REQUIRED SKILLS:
- Excellent communication (both verbal and written) and interpersonal Skills
- Strong reporting and analytical skills with proficiency in MS-Office applications
- Excellent planning and organizing skills
- Strong leadership and business acumen
- Ability to mentor and coach associates
- Ability to develop associates and create a succession pipeline
- Flexible to work in shifts (Night), as per business requirement
- Demonstrates behavior that promotes the values of the organization
-
Associate Process Manager
1 day ago
Coimbatore, Tamil Nadu, India eClerx Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-8 years of experience in process management and a strong background in IT Services & Consulting.Roles and ResponsibilityManage and implement process improvements to increase efficiency and productivity.Develop and maintain process...
-
Associate Process Manager
1 day ago
Coimbatore, Tamil Nadu, India eClerx Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRoles and ResponsibilityManage and implement process improvements to increase efficiency and productivity.Collaborate with cross-functional teams to identify and prioritize process improvement opportunities.Develop and maintain process documentation and standard operating procedures.Analyze data and metrics to measure process performance and inform...
-
Associate Process Manager
7 days ago
Coimbatore, Tamil Nadu, India ONOC Full time ₹ 8,00,000 - ₹ 8,00,001 per yearWe're Hiring – Associate Process Manager (Product Data Management)Experience: 3–5 YearsWork Location: Coimbatore (On-Site)Budget: ₹8,00,000 PAJob DescriptionWe are looking for an experienced Associate Process Manager – Product Data Management professional to execute and manage large-scale data transformation projects, ensure data accuracy, streamline...
-
Senior Process Manager
1 day ago
Coimbatore, Tamil Nadu, India Eclerx Services Full time ₹ 15,00,000 - ₹ 25,00,000 per yearSenior Process Manager - PDM Description The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded...
-
Associate Process Manager
2 weeks ago
Coimbatore, Tamil Nadu, India eClerx Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCoimbatore | Full-time (FT) | DigitalShift Timings – EMEA/US |Management Level – APMHe/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and...
-
Associate Process Manager
2 weeks ago
Coimbatore, Tamil Nadu, India eClerx Career Site Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCoimbatore | Full-time (FT) | DigitalShift Timings – EMEA/US |Management Level – APM He/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks...
-
Associate Process Manager
7 days ago
Coimbatore, Tamil Nadu, India EMRIOM SOLUTIONS Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJOB DESCRIPTION :The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from...
-
Associate Process Manager
1 day ago
Coimbatore, Tamil Nadu, India Eclerx Services Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAssociate Process Manager - FDX Description Job Description Lead and manage a team of 20+ analysts to ensure efficient and smooth daily operations. Drive adherence to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality benchmarks. Oversee shift planning, attendance tracking, and optimal resource allocation...
-
Process Delivery Manager
2 weeks ago
Coimbatore, Tamil Nadu, India Bosch Full time ₹ 20,00,000 - ₹ 25,00,000 per yearCompany DescriptionBosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it's the largest software development center of Bosch, outside Germany,...
-
Process Associate/Sr. Process Associate
1 day ago
Coimbatore, Tamil Nadu, India Envision Software Engineering Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe are seeking a detail-oriented and technically proficient professional with hands-on experience in Electronic Data Interchange (EDI) process within the Supply Chain Management (SCM) domain. The ideal candidate will be responsible for managing, analyzing, and converting EDI transactions, ensuring seamless data flow between internal systems and external...