Associate Process Manager

8 hours ago


Coimbatore, Tamil Nadu, India Eclerx Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Associate Process Manager - FDX

Description Job Description
  • Lead and manage a team of 20+ analysts to ensure efficient and smooth daily operations.

  • Drive adherence to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality benchmarks.

  • Oversee shift planning, attendance tracking, and optimal resource allocation to meet operational demands.

  • Monitor and analyze performance metrics, preparing detailed daily and weekly reports for leadership review.

  • Conduct regular one-on-one meetings, team meetings, and performance evaluations to foster growth and accountability.

  • Identify training needs and support employee development initiatives to enhance team capabilities.

  • Manage escalations promptly, resolving operational challenges to maintain service quality and client satisfaction.

  • Collaborate with cross-functional teams and stakeholders to ensure seamless service delivery and alignment with organizational goals.

  • Lead initiatives for process improvements, automation, and standardization to boost efficiency and reduce manual work.

  • Ensure strict compliance with organizational policies, regulatory standards, and client guidelines at all times.



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