Senior Supervisor-Front Office

7 days ago

Raipur Chhatishgarh India MAYFAIR Hotels & Resorts Limited Full time ₹ 6,00,000 - ₹ 18,00,000 per year
Job responsibilities
  • Staff Management: Supervise, train, and mentor front desk staff; assign tasks and duties; monitor performance; and ensure adherence to hotel policies and procedures. 
  • Guest Services: Ensure efficient and professional handling of guest check-ins, check-outs, and inquiries; resolve guest complaints and issues promptly; and ensure all guest requests are met. 
  • Front Desk Operations: Manage daily shift operations, including reservations, room assignments, and billing inquiries; oversee financial transactions, cash handling, and the balancing of cash drawers. 
  • Interdepartmental Coordination: Liaise with other departments like housekeeping and maintenance to ensure rooms are ready and guest issues are resolved seamlessly. 
  • Operational Oversight: Ensure the front desk area is clean and organized; maintain an accurate supply of front desk essentials; and monitor and evaluate front office performance metrics and guest feedback. 
  • Reporting and Budgeting: Assist with budget preparation and management; monitor payroll and financial transactions; and provide reports to hotel management on front desk performance. 
  • Duty Manager Support: Cover for the Night Manager or other senior roles as needed. 
Key skills and qualifications
  • Excellent communication and interpersonal skills.
  • Strong leadership and supervisory experience.
  • Ability to work well under pressure and handle guest issues professionally.
  • Proficiency with hotel management systems and financial transactions.
  • Solid understanding of front office procedures, hotel policies, and service standards. 

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