Front Office Manager

2 days ago

Raipur, Chhattisgarh, India Hotel Vennington Court Full time ₹ 3,96,000 per year

_ Job Responsibilities_

  • Oversee daily front office operations, including reception, guest services, reservations, and concierge.
  • Supervise and train front desk staff to ensure excellent customer service and adherence to hotel standards.
  • Ensure smooth check-in and check-out procedures and handle any guest concerns or complaints promptly.
  • Coordinate with housekeeping, maintenance, and other departments to meet guest expectations and operational needs.
  • Manage room inventory and reservations to maximize occupancy and revenue.
  • Prepare and manage work schedules for front office staff.
  • Monitor and maintain front office budgets, expenses, and financial records.
  • Ensure accurate billing and cash handling procedures.
  • Handle VIP guests and special requests with professionalism and care.
  • Implement and enforce hotel policies and procedures at the front office level.
  • Generate performance reports, occupancy statistics, and revenue forecasts.
  • Promote upselling of rooms and hotel services to enhance revenue.
  • Maintain a strong presence in the lobby, ensuring a welcoming atmosphere.

Qualifications

  • Bachelor's degree in Hotel Management, Hospitality, or related field (preferred).
  • Proven experience in front office operations, typically 3–5 years, with at least 1–2 years in a supervisory or managerial role.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Knowledge of hotel software systems (e.g., IDS, WINHMS or similar PMS).
  • Good problem-solving and conflict-resolution skills.
  • Strong organizational and multitasking capabilities.
  • Professional appearance and attitude.
  • Ability to work flexible hours, including weekends and holidays.

Job Type: Full-time

Pay: ₹28, ₹33,000.00 per month

Benefits:

  • Food provided
  • Provident Fund

Education:

  • Diploma (Preferred)

Experience:

  • Front desk: 8 years (Preferred)

Language:

  • English (Preferred)

Location:

  • Raipur, Chhattisgarh (Preferred)

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