Customer Success Lead expand_more

1 week ago

Hyderabad, Telangana, India Vaave Full time US$ 90,000 - US$ 1,20,000 per year
Responsibilities:

We are seeking a passionate and experienced Alumni Relationship Professional to lead a team of Customer Success Managers and Relationship Managers. The ideal candidate will have hands-on experience in alumni relations, a deep understanding of institutional challenges, and a track record of implementing impactful engagement strategies.

  • Lead a team of Customer Success Managers and Relationship Managers.
  • Understand customer goals and challenges and map Vaave's solutions to ensure measurable outcomes.
  • Oversee the successful implementation of initiatives by the Customer Success Managers.
  • Generate opportunities (leads) for the upsell team through close collaboration with institutions and by identifying additional value areas.
  • Drive outreach and awareness of Vaave's products, services and leadership programs across the institution.
  • Design structured playbooks and best practices to guide the Customer Success team in delivering consistent and high-quality customer outcomes.
  • Collaborate with Product, Sales, Marketing, and Support teams for seamless customer experience.
  • Track OKRs for customer success and engagement initiatives.
  • Share customer feedback with internal teams to influence product and process improvements.
Key Skills/Activities:
  • Proven expertise in driving customer success within SaaS (Software as a Service) environments.
  • Skilled in identifying upselling opportunities and delivering additional value through strategic account management.
  • Exceptional communication skills with the ability to build strong relationships, influence stakeholders, and convey complex ideas clearly.
Expectations:
  • Have a strong conviction about the idea of 'Vaave'
  • Ability and willingness to communicate with others in a positive manner; demonstrate empathy and active listening.
  • Good communication skills.
  • Demonstrate timely, accurate, and professional customer service.
  • Maintain a positive and professional demeanor and portrays the company in a positive light.
Experience:

2-3 years

Remuneration:

As per company norms

Location:

Hyderabad (In Office Only)

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