Customer Service Representative

At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world's largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.

Our customers success is our own. We are a global team of colleagues who collaborate to move forward together and exceed our customers expectations. As Customer Service Representative, you will play an essential and value-adding role by acting as the heart of our operations.

What is in it for you?

• Hybrid role - remote working 2 days/week
• Competitive pay programs with bonus opportunities.
• An international, collaborative and dynamic work environment
• QH University that offers continuous training tools for all seniority levels.
• Wellbeing, Colleague Resource Groups & other attractive DEI programs.
• Global Giving initiatives offering paid volunteering leave to dedicate to the cause of your choice.
• Joining a team where supporting each other is part of the culture, in a company where customer success is our own.

What will you do?

Provide an AMAZING Customer Service experience. To perform consistently with the highest level of quality and exceed customer expectations to deliver exceptional value.

• Handle the Commercial Orders assigned and provide effective support in total Sales Transactions and Order maintenance and supplies .
• Compiling the Sales Rolling Forecast for PAN India to identify the Imported and Purchased finished goods from Local Vendors and sharing with Procurement Team & Customer Service Lead.
• Will be totally Responsible for Compiling the Daily Shipment Data and share to the Commercial Group on daily basis.
• Monitor the Status of Order to Cash Activities, supporting the ERP system and identify the Problem areas and support CS Leader in implementing Global improvement projects.
• Support other team members on Daily Order Handling in case of emergencies as a back-up.
• Liaise with Operation and Planning /Procurement & Finance Team to get the Order executed well on time and deliver so as to get best Customer Satisfaction .
• Oversee the Complex Sales orders like Orders for Transfer to Customer Fluid Care sites and actively proceed for Consumption to maintain stocks at virtual Branch plants.
• Set up and maintain the Customer database to maintain up-to date Customer records to track order and deliveries.
• In case of any Consignment Sales warehouse will be responsible to manage stocks/ inventory checks etc.
• Maintain the Customer Relationship to establish Sales Growth and Business as per forecasted projection.
• Execute SHE/ occupation health procedure/emergency procedure of company and impart in Safety training as per Company policy.

What are we looking for?

Education: Minimum Bachelor Degree.

Experience: At least 1 year in a similar role in the manufacturing sector for a multinational company is a must. Ideally within the chemical, oil and gas or similar sector.

IT knowledge: Proficient in Microsoft Word, Excel and Outlook. ERP knowledge is a must

Languages: English professional level spoken and written is a must.

Soft skills:

• Customer oriented with good prioritization skills.
• Strong communication skills both verbal and written.
• Ability to work at all levels within the business.
• Good organizational skills with the ability to work to tight timescales.
• Results focused and the ability to take ownership of tasks

Who are we?

Quaker Houghton is the global leader in industrial process fluids, continually improving and innovating so the worlds steel, aluminum, automotive, aircraft, machinery and industrial parts manufacturers can stay ahead in a changing world. Our chemists, engineers and industry experts partner with our customers to continually improve their operations so they can run even more efficiently, even more effectively, whatever comes next.

Our values: Live Safe, Exceed Customer Expectations, Drive Results, Embrace Diversity, Do Great Things Together and Act with integrity.

Our core values embody who we are as a company, guide our decisions and inspire us. Our commitment to these values, in words and actions, builds a safer, stronger Quaker Houghton. They are the fundamental beliefs that guide our internal conduct and our relationship with the outside world.

Send us your application and FIND YOUR FUTURE