Food And Beverage Operations Head

3 days ago


Surat, Gujarat, India Coffee Culture Full time

Location:
Surat, Gujarat

Role Type:
Full-time, On-site

About the Role

We are building a strong leadership team for Coffee Culture as we expand across India with new outlets, innovative café experiences, dark kitchens, and high-volume operations.

The
Operations Head
will be the strategic owner of end-to-end café operations across multiple outlets. This role goes far beyond routine café supervision — you will lead P&L, people, quality, customer experience, procurement, supply chain, and operational excellence.

What You Will Lead

1. Multi

  • Lead day-to-day operations for all Surat outlets (café + kitchen units)
  • Maintain SOPs across service, hygiene, safety & compliance
  • Conduct regular audits: taste, quality, ambience, hygiene, speed-of-service
  • Ensure smooth coordination between FOH + BOH + supply chain

2. People Leadership & Training

  • Lead, manage & mentor outlet managers, baristas, kitchen teams & service staff
  • Build strong hiring pipelines for Surat
  • Implement training systems (service, beverage, food, grooming, guest handling)
  • Drive discipline, accountability & performance culture

3. Revenue, Cost & P&L Ownership

  • Own monthly revenue targets for all outlets
  • Improve ABV, footfall & repeat customers
  • Monitor food cost %, beverage cost %, wastage & variance
  • Optimise staff cost, operational cost & vendor cost
  • Drive profitability through data-backed decisions

4. Customer Experience & Brand Standards

  • Create a consistent, elevated Coffee Culture experience
  • Resolve escalations & maintain a 5-star service culture
  • Drive guest engagement & loyalty programmes
  • Build weekly in-store events/rituals to increase walk-ins

5. Kitchen, Menu & Quality Control

  • Coordinate with R&D & central kitchen for menu rollouts
  • Ensure quality consistency in coffee, food, bakery & beverages
  • Maintain daily production planning & demand forecasting

6. Vendor, Purchase & Inventory Management

  • Oversee procurement for Surat outlets
  • Build strong vendor relationships (fresh produce, packaging, café supplies)
  • Maintain inventory accuracy across all units
  • Implement tight controls to avoid pilferage & wastage

7. Projects & Expansion

  • Lead operational setup for new Surat outlets
  • Handle licensing, compliance, equipment installation & staffing
  • Build SOPs & systems for new café formats or concepts

8. Reporting & Dashboards

  • Daily operations & sales reports
  • Weekly revenue, cost & performance tracking
  • Monthly P&L reviews with management

What Success Looks Like (KPIs)

  • Outlet-level revenue & profitability achieved month-on-month
  • Zero quality deviations across outlets
  • Training completion rate: 100% for all teams
  • Reduction in wastage & pilferage
  • Decrease in customer complaints + increase in repeat guests
  • Successful launch & stabilisation of new outlets
  • Smooth operations with high staff discipline

Who Should Apply

You are a strong fit if you…

  • Have
    7–12 years
    of experience in F&B, café chains, QSR, restaurants, dark kitchens, or hospitality operations
  • Have managed multi-outlet operations
  • Are strong in P&L, cost control & budgeting
  • Are excellent with people, training & team discipline
  • Are process-driven but equally comfortable in fast-moving environments
  • Communicate clearly, think strategically & execute fast
  • Have a hands-on leadership mindset and love being on the floor

Location

Surat, Gujarat

(On-ground role across multiple Coffee Culture outlets)

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