Food And Beverage Operations Head
3 days ago
Location:
Surat, Gujarat
Role Type:
Full-time, On-site
About the Role
We are building a strong leadership team for Coffee Culture as we expand across India with new outlets, innovative café experiences, dark kitchens, and high-volume operations.
The
Operations Head
will be the strategic owner of end-to-end café operations across multiple outlets. This role goes far beyond routine café supervision — you will lead P&L, people, quality, customer experience, procurement, supply chain, and operational excellence.
What You Will Lead
1. Multi
- Lead day-to-day operations for all Surat outlets (café + kitchen units)
- Maintain SOPs across service, hygiene, safety & compliance
- Conduct regular audits: taste, quality, ambience, hygiene, speed-of-service
- Ensure smooth coordination between FOH + BOH + supply chain
2. People Leadership & Training
- Lead, manage & mentor outlet managers, baristas, kitchen teams & service staff
- Build strong hiring pipelines for Surat
- Implement training systems (service, beverage, food, grooming, guest handling)
- Drive discipline, accountability & performance culture
3. Revenue, Cost & P&L Ownership
- Own monthly revenue targets for all outlets
- Improve ABV, footfall & repeat customers
- Monitor food cost %, beverage cost %, wastage & variance
- Optimise staff cost, operational cost & vendor cost
- Drive profitability through data-backed decisions
4. Customer Experience & Brand Standards
- Create a consistent, elevated Coffee Culture experience
- Resolve escalations & maintain a 5-star service culture
- Drive guest engagement & loyalty programmes
- Build weekly in-store events/rituals to increase walk-ins
5. Kitchen, Menu & Quality Control
- Coordinate with R&D & central kitchen for menu rollouts
- Ensure quality consistency in coffee, food, bakery & beverages
- Maintain daily production planning & demand forecasting
6. Vendor, Purchase & Inventory Management
- Oversee procurement for Surat outlets
- Build strong vendor relationships (fresh produce, packaging, café supplies)
- Maintain inventory accuracy across all units
- Implement tight controls to avoid pilferage & wastage
7. Projects & Expansion
- Lead operational setup for new Surat outlets
- Handle licensing, compliance, equipment installation & staffing
- Build SOPs & systems for new café formats or concepts
8. Reporting & Dashboards
- Daily operations & sales reports
- Weekly revenue, cost & performance tracking
- Monthly P&L reviews with management
What Success Looks Like (KPIs)
- Outlet-level revenue & profitability achieved month-on-month
- Zero quality deviations across outlets
- Training completion rate: 100% for all teams
- Reduction in wastage & pilferage
- Decrease in customer complaints + increase in repeat guests
- Successful launch & stabilisation of new outlets
- Smooth operations with high staff discipline
Who Should Apply
You are a strong fit if you…
- Have
7–12 years
of experience in F&B, café chains, QSR, restaurants, dark kitchens, or hospitality operations - Have managed multi-outlet operations
- Are strong in P&L, cost control & budgeting
- Are excellent with people, training & team discipline
- Are process-driven but equally comfortable in fast-moving environments
- Communicate clearly, think strategically & execute fast
- Have a hands-on leadership mindset and love being on the floor
Location
Surat, Gujarat
(On-ground role across multiple Coffee Culture outlets)
Share your CV on HR )
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