Customer Executive

4 days ago

Kolkata, West Bengal, India Apex One Full time ₹ 1,04,000 - ₹ 1,30,878 per year

We are looking for a dynamic and customer-focused Customer Executive to join our International Voice Process team. The ideal candidate will have excellent communication skills, a problem-solving attitude, and a passion for delivering outstanding customer service.

Key Responsibilities

  • Handle inbound and outbound calls from international customers.
  • Address customer inquiries, complaints, and support issues in a timely and professional manner.
  • Maintain accurate records of customer interactions and transactions.
  • Ensure customer satisfaction by providing effective solutions.
  • Meet performance targets and adhere to quality standards.
  • Requirements:
  • 2 months to 2 years of experience in a BPO or customer service role.
  • Excellent verbal communication skills in English.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Willingness to work in the 1 PM to 10 PM shift.
  • Positive attitude and customer-first approach.

What We Offer:Permanent employment with growth opportunities.

  • Supportive and collaborative work environment.
  • Training and development programs to enhance your skills.

Skills: collaborative work,problem-solving,customer satisfaction,communication skills,excellent communication skills,record-keeping,customer service,multitasking,bpo,international voice process,voice process

Mandatory Key Skills - voice process,customer service,customer support,technical support,tele calling,inbound Calling,International Voice Process.

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