WFM Manager

16 hours ago

Hyderabad, Telangana, India IntouchCX Full time US$ 90,000 - US$ 1,20,000 per year

Job Description Workforce Manager

Were looking for a Workforce Manager to lead and manage the Workforce team for a dedicated IntouchCX program. Candidate with IEX Tools experience into End-to-End WFM Roles and responsibilities. You will work closely with Operations and external partners to ensure staffing meets company goals and partner needs. Your role includes analyzing data, improving program efficiency, supporting your team, and helping build strong relationships.

Key Responsibilities:

  • Lead and support the Workforce team to meet program goals
  • Work with Operations to align staffing and objectives
  • Build and maintain relationships with external partners
  • Analyze partner metrics and staffing regularly
  • Recommend improvements for better efficiency
  • Motivate and retain Workforce team members
  • Participate in Sales meetings and provide needed information
  • Stay updated on industry tools and trends

Qualifications:

  • Degree in Computer Science, Marketing, Communications, Business, or related field
  • Experience with Aspect software is a plus
  • Strong problem-solving, analytical, and decision-making skills
  • Excellent communication and interpersonal skills
  • Good organizational skills and ability to follow through
  • Comfortable working in a fast-paced and changing environment
  • Able to work well with people at all levels and diverse backgrounds
  • Strategic thinker with strong planning and monitoring abilities

Interview Rounds:

  • Round 1: Operational - Virtual
  • Round 2: Final - Virtual

Location:

  • Raheja Mindspace, Madhapur, Hyderabad
  • Relocation acceptable

If interested, Please share you cv

  • WFM Tool Administrator: 25-05803

    5 days ago

    Hyderabad, Telangana, India Akraya Full time

    Primary Skills: WFM Software Expertise, System Configuration Advanced, User Management Proficient, Data Integrity Intermediate, Process Optimization Skilled.Contract Type: ContractDuration: 6+ monthsLocation: HyderabadJob Summary:We are seeking a proficient WFM Tool Administrator to configure, maintain, and optimize our workforce management software to meet...

  • UKG Pro WFM Functional

    17 hours ago

    Hyderabad, Telangana, India Cyber Space Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description:We are looking for a UKG Pro WFM Support Consultant to provide expert functional support for our clients. The ideal candidate will have hands-on experience with UKG Pro Workforce Management (WFM) particularly in time and attendance, scheduling, and forecasting(Knowledge). This role requires strong troubleshooting skills, a customer-focused...

  • UKG Pro WFM Support Consultant

    2 weeks ago

    Hyderabad, Telangana, India Alignity Solutions Full time ₹ 13,50,000 - ₹ 15,00,000 per year

    Do you love a career where you Experience, Grow & Contribute at the same time, while earning at least 10% above the market? If so, we are excited to have bumped onto you.Learn how we are redefining the meaning of work, and be a part of the team raved by Clients, Job-seekers and Employees.Jobseeker Video Testimonials  Employee Glassdoor ReviewsIf you are...

  • UKG Kronos WFC and WFM Consultant

    2 weeks ago

    Hyderabad, Telangana, India Kastech Software Solutions Group Full time US$ 90,000 - US$ 1,20,000 per year

    UKG Kronos WFC and WFM ConsultantLocation: HyderabadCompany: KastechExperience: 3+ YearsEmployment Type: Full-TimeAbout Kastech:We're currently seeking a Kronos WFC and WFM Consultant to join our team in Hyderabad and support our enterprise clients with advanced workforce management solutions.This is a high-impact role where your contributions will directly...

  • Workforce Management Lead

    4 weeks ago

    Hyderabad, Telangana, India Wise Full time

    Job DescriptionCompany DescriptionWise is a global technology company, building the best way to move and manage the worlds money.Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them...

  • Workforce Management System Expert

    5 days ago

    Hyderabad, Telangana, India beBeeWfm Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Workforce Management Specialist PositionWe are seeking a highly skilled Workforce Management Specialist to implement, maintain and optimize our workforce management software.Main Responsibilities:Configure the WFM system to align with organizational requirements and perform regular maintenance tasks.Manage user access permissions and provide comprehensive...

  • Assistant Manager Workforce Management

    16 hours ago

    Hyderabad, Telangana, India t3 Strategic Partners Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About the RoleWe are looking for a detail-oriented and analyticalAssistant Manager – Workforce Management (WFM)to join our operations team in Hyderabad. The role involves managing forecasting, scheduling, and real-time workforce optimization to ensure operational efficiency and meet business objectives.Key ResponsibilitiesDevelop and maintain accurate...

  • Workforce Pm I, Ahs Wfm

    3 days ago

    Hyderabad, Telangana, India Amazon Full time

    DESCRIPTIONWe are looking for an Good Workforce Management WFM Program Manager PM I who is passionate about their work understands how to manage contacts across a network of contact centers and who has the ability to contribute new innovations within the Amazon Account Health Support Workforce Management Team The ideal candidate will possess...

  • High Salary) Senior Engineer, Wfm P&c Technology

    3 weeks ago

    Hyderabad, Telangana, India Warner Bros. Discovery Full time

    Welcome to Warner Bros Discovery the stuff dreams are made of Who We Are When we say the stuff dreams are made of we re not just referring to the world of wizards dragons and superheroes or even to the wonders of Planet Earth Behind WBD s vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to...

  • Workforce Management Senior Specialist

    4 weeks ago

    Hyderabad, Telangana, India Wise Full time

    Company Description Wise is a global technology company building the best way to move and manage the world s money Min fees Max ease Full speed Whether people and businesses are sending money to another country spending abroad or making and receiving international payments Wise is on a mission to make their lives easier and save them money As...