UKG Pro WFM Functional

2 weeks ago

Hyderabad, Telangana, India Cyber Space Technologies Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Description:

We are looking for a UKG Pro WFM Support Consultant to provide expert functional support for our clients. The ideal candidate will have hands-on experience with UKG Pro Workforce Management (WFM) particularly in time and attendance, scheduling, and forecasting(Knowledge). This role requires strong troubleshooting skills, a customer-focused approach, and the ability to collaborate effectively with both clients and internal teams.

Key Responsibilities:

Strong interpersonal and communication skills, able to liaise non-technical clients and technical team members.

Good client facing skills and able to Act as a subject matter expert (SME) on UKG Pro WFM functionality and configuration in virtual client meetings

Functional Responsibilities (Core Focus):

• Provide day-to-day support for end users across key UKG modules such as timekeeping, scheduling, accruals, and forecasting(knowledge).

• Provide work estimates for system enhancements and be able to translate to system functional requirements / specifications

• Identify and resolve functional issues in collaboration with technical team and/or vendor (UKG) support teams.

• Review, analyze, and resolve configuration issues related to pay rules, work rules, schedule groups, and employee classifications.

Technical Capabilities (Nice to Have):

• Basic troubleshooting of integration issues (e.g., data load failures, file transfers).

• Understanding of how data flows between UKG and external systems such as payroll or HRIS.

• Familiarity with SFTP, APIs, or middleware tools like Dell Boomi.

• Ability to perform data validation using tools such as Excel or basic SQL.

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