Manager - WFM
1 day ago
Job Description
Company - Infinx Healthcare
Job Title - Manager/Senior Manager - WFM
Location - Hyderabad
Website:
Position Summary: We are seeking an experienced Manager of Workforce Management (WFM) to join Infinx. This role will be responsible for overseeing and optimizing staffing levels, ensuring service level agreements (SLAs) are met, and improving operational efficiency. You will collaborate closely with leadership across operations, finance, and HR to ensure that workforce plans align with business objectives and performance metrics.
Key Responsibilities
- Workforce Planning & Forecasting
o Develop and implement short- and long-term workforce management strategies based on business needs and volume forecasts in RCM processes.
o Analyze historical trends, seasonality, and other factors to accurately forecast staffing requirements.
o Ensure optimal resource allocation to meet the demands of various departments (e.g., coding, billing, AR management).
- Staff Scheduling & Optimization
o Manage day-to-day scheduling to ensure that adequate resources are in place to meet service-level objectives.
o Optimize schedules, shift patterns, and breaks to maximize employee productivity while minimizing costs.
o Continuously monitor real-time performance and adjust schedules as needed to respond to fluctuations in volume and operational needs.
- Performance Monitoring & Reporting
o Develop and maintain key performance indicators (KPIs) and dashboards for tracking workforce performance.
o Monitor employee productivity, service levels, and adherence to schedules and provide actionable insights to leadership.
o Prepare and present detailed reports on workforce efficiency, utilization, and performance to senior leadership.
- Process Improvement & Optimization
o Identify opportunities to streamline WFM processes and reduce inefficiencies.
o Work closely with operational teams to implement best practices and continuously improve WFM operations.
o Lead initiatives for automation and technology implementation to improve workforce scheduling, forecasting, and performance tracking.
- Cross-Functional Collaboration
o Partner with operations, finance, and HR teams to ensure effective staffing strategies and alignment with company goals.
o Liaise with the recruiting team to ensure adequate staffing levels and quick resolution of workforce gaps.
o Provide guidance to team leaders on workforce management practices and help resolve any resource-related issues.
- Employee Engagement & Development
o Work with HR to ensure workforce engagement and retention through effective scheduling, workload management, and employee support.
o Participate in training and development initiatives to ensure WFM staff has the necessary tools and skills to excel.
- Adherence to Compliance and Standards
o Ensure that all workforce management processes are compliant with company policies, industry standards, and regulatory requirements, especially in the healthcare and RCM sectors.
o Maintain up-to-date knowledge of healthcare regulations and RCM industry trends to adapt workforce strategies accordingly.
Qualifications
- Education:
o Bachelors degree (Any Stream), Operations Management, RCM, or related field (masters degree preferred).
- Experience:
o 7+ years of experience in Workforce Management, with at least 3-5 years in a managerial role.
o Prior experience in Revenue Cycle Management (RCM) or healthcare operations is strongly preferred.
o Proven track record of managing large teams and optimizing workforce operations in a dynamic environment.
- Skills:
o Strong proficiency in workforce management software and Microsoft Excel.
o Excellent analytical and forecasting skills.
o Ability to manage multiple priorities and meet tight deadlines.
o Strong communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
o In-depth understanding of SLAs, KPIs, and workforce optimization techniques.
-
Wfm Scheduler
2 weeks ago
Hyderabad, Telangana, India Sutherland Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWere Hiring – Lead Scheduler & Associate Manager Scheduler | Hyderabad (Lanco & Uppal) Sutherland is expanding its Workforce Management (WFM) team, and we're looking for passionate Scheduling Experts to join us What we're looking for: Strong scheduling experience with any WFM tool Excellent communication & stakeholder management skills Background in...
-
Associate Manager-WFM Planning
1 day ago
Hyderabad, Telangana, India Spotshine Consulting Delhi Full time ₹ 4,00,000 - ₹ 12,00,000 per yearJob Title: Associate Manager WFM PlanningJob Summary: The Workforce Management is responsible for creating and maintaining staff planning to meet business needs and service level goals. This role involves analyzing forecast data, managing real-time schedule adjustments, and ensuring optimal workforce coverage.Key Responsibilities:Develop and manage employee...
-
AIT WFM Program Manager II, WFM
1 week ago
Hyderabad, Telangana, India Amazon Full time ₹ 12,00,000 - ₹ 36,00,000 per yearstrives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Audits and Insights team (AIT) – SPT Audit program measures...
-
Capacity Planning Lead WFM
7 days ago
Hyderabad, Telangana, India IKS HEALTH Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Title: WFM Capacity Planner (Lead)Priority Location: HyderabadResponsibilities:Demonstrate deep expertise in Workforce Management (WFM) methodologies, focusing on staff planning, scheduling, and stakeholder management.Develop, maintain, and continuously update detailed capacity plans incorporating volume projections and critical business...
-
UKG Pro WFM Functional
4 days ago
Hyderabad, Telangana, India Cyber Space Technologies Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob Description:We are looking for a UKG Pro WFM Support Consultant to provide expert functional support for our clients. The ideal candidate will have hands-on experience with UKG Pro Workforce Management (WFM) particularly in time and attendance, scheduling, and forecasting(Knowledge). This role requires strong troubleshooting skills, a customer-focused...
-
UKG Pro WFM Boomi Integration Developer
1 week ago
Hyderabad, Telangana, India, Telangana People Tech Group Inc Full timeJob Title:UKG Pro WFM Boomi Integration DeveloperLocation: Remote Experience: 1–5 YearsJob Description:We are looking for a UKG Pro Workforce Management (WFM) Boomi Integration Developer to design, develop, and support integrations between UKG Pro / Dimensions and other enterprise systems using Dell Boomi. The ideal candidate should have hands-on...
-
WFM Analyst
2 days ago
Hyderabad, Telangana, India Electronic Arts (EA) Full time ₹ 5,00,000 - ₹ 12,00,000 per yearDescription & RequirementsElectronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.Workforce...
-
WFM Analyst
3 days ago
Hyderabad, Telangana, India Electronic Arts Full time ₹ 2,50,000 - ₹ 7,50,000 per yearGeneral InformationLocations: Hyderabad, Telangana, IndiaRole ID210812Worker TypeRegular EmployeeStudio/DepartmentFan GrowthWork ModelHybridDescription & RequirementsElectronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the...
-
Program Manager II, SEPO WFM
3 days ago
Hyderabad, Telangana, India Amazon Full time ₹ 12,00,000 - ₹ 36,00,000 per yearHave you ever thought about what it takes to detect and prevent fraud among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction? Amazon is...
-
Program Manager II, SEPO WFM
4 days ago
Hyderabad, Telangana, India Amazon Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDESCRIPTIONHave you ever thought about what it takes to detect and prevent fraud among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction?...