Workforce Pm I, Ahs Wfm

4 weeks ago

Hyderabad, Telangana, India Amazon Full time

DESCRIPTIONWe are looking for an Good Workforce Management WFM Program Manager PM I who is passionate about their work understands how to manage contacts across a network of contact centers and who has the ability to contribute new innovations within the Amazon Account Health Support Workforce Management Team The ideal candidate will possess experience in typical workforce management disciplines scheduling RTA intermediate level reporting skills and experience optimizing manpower in contact center environments The ideal candidate would also support and own proactive tactical workforce management responses to address service level challenges In this role you will experience a wide range of problem solving situations that require immediate real time intervention as well as short term scheduling management and planning 1-16 weeks in advance Key job responsibilities Develops schedules that effectively deliver staffing levels that consistently achieve service level commitments across all sites languages markets Manages non-productive time request process and planning ensuring activities are planned without impacting SLAs Responsible for the onboarding of new hires into scheduling system Reviews and processes schedule change requests Performs ongoing analysis of current staffing and efficiencies comparing them to current staffing requirements to insure proper staffing in all skills 24X7 Leads weekly staffing review meetings detailing previous and current week s performance and forecasted performance of remainder of current week and next week while also identifying risks Scheduling re-scheduling schedule rollovers and optimization of team meetings one on ones training and various other off phone activities Break optimizations as per site specific legal guidelines Work with CASA NICE team and Workforce PM NICE onboarding into Account Health Support set up Post launch attending meetings in regular intervals with NICE admin team for learnings updates call-outs implementations BASIC QUALIFICATIONS- - 2 years of WFM program or project management experience - - Experience in Contact Center Real Time queue management - - Working knowledge of Contact Center performance Metrics PREFERRED QUALIFICATIONS- -Knowledge of Lean principles and DMAIC methodology - -Experience in MS Excel Access and SQL - -Experience in requirement gathering and ability to write clear and detailed requirement documentOur inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner

  • Wfm Scheduler

    2 weeks ago

    Hyderabad, Telangana, India Sutherland Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Were Hiring – Lead Scheduler & Associate Manager Scheduler | Hyderabad (Lanco & Uppal) Sutherland is expanding its Workforce Management (WFM) team, and we're looking for passionate Scheduling Experts to join us What we're looking for: Strong scheduling experience with any WFM tool Excellent communication & stakeholder management skills Background in...

  • Capacity Planning Lead WFM

    6 days ago

    Hyderabad, Telangana, India IKS HEALTH Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Title: WFM Capacity Planner (Lead)Priority Location: HyderabadResponsibilities:Demonstrate deep expertise in Workforce Management (WFM) methodologies, focusing on staff planning, scheduling, and stakeholder management.Develop, maintain, and continuously update detailed capacity plans incorporating volume projections and critical business...

  • Assistant Manager Workforce Management

    11 hours ago

    Hyderabad, Telangana, India t3 Strategic Partners Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About the RoleWe are looking for a detail-oriented and analyticalAssistant Manager – Workforce Management (WFM)to join our operations team in Hyderabad. The role involves managing forecasting, scheduling, and real-time workforce optimization to ensure operational efficiency and meet business objectives.Key ResponsibilitiesDevelop and maintain accurate...

  • Manager, WFM, Account Health Support

    3 days ago

    Hyderabad, Telangana, India Amazon Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Description strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Account Health Support (AHS) Specialist within the AHS...

  • Workforce Management Lead

    7 days ago

    Hyderabad, Telangana, India t3 Strategic Partners Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Workforce Management (WFM) Lead ( NIGHT SHIFT)PERSON HAVE TO WORK IN NIGHT SHIFTAbout the RoleWe are seeking a detail-oriented and strategicWorkforce Management (WFM) Leadto oversee workforce planning, forecasting, scheduling, and performance analysis. This role is critical in ensuring optimal staffing levels, efficient resource allocation, and data-driven...

  • WFM Manager

    11 hours ago

    Hyderabad, Telangana, India IntouchCX Full time US$ 90,000 - US$ 1,20,000 per year

    Job Description Workforce ManagerWere looking for a Workforce Manager to lead and manage the Workforce team for a dedicated IntouchCX program. Candidate with IEX Tools experience into End-to-End WFM Roles and responsibilities. You will work closely with Operations and external partners to ensure staffing meets company goals and partner needs. Your role...

  • UKG Pro WFM Functional

    12 hours ago

    Hyderabad, Telangana, India Cyber Space Technologies Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Description:We are looking for a UKG Pro WFM Support Consultant to provide expert functional support for our clients. The ideal candidate will have hands-on experience with UKG Pro Workforce Management (WFM) particularly in time and attendance, scheduling, and forecasting(Knowledge). This role requires strong troubleshooting skills, a customer-focused...

  • Workforce Management Lead

    4 days ago

    Hyderabad, Telangana, India Wise Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionWise is a global technology company, building the best way to move and manage the world's money.Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As part of...

  • AIT WFM Program Manager II, WFM

    5 days ago

    Hyderabad, Telangana, India Amazon Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Audits and Insights team (AIT) – SPT Audit program measures...

  • UKG Pro WFM Support Consultant

    2 weeks ago

    Hyderabad, Telangana, India Alignity Solutions Full time ₹ 13,50,000 - ₹ 15,00,000 per year

    Do you love a career where you Experience, Grow & Contribute at the same time, while earning at least 10% above the market? If so, we are excited to have bumped onto you.Learn how we are redefining the meaning of work, and be a part of the team raved by Clients, Job-seekers and Employees.Jobseeker Video Testimonials  Employee Glassdoor ReviewsIf you are...