Technical Support Executive

1 week ago

Esplanade Kolkata West Bengal, India Venera Software Pvt. Ltd.(Traxsmart) Full time ₹ 1,20,000 - ₹ 2,16,000 per year

HINDI SPEAKING MALE CANDIDATES ONLY

Employment Type: Full-Time

Job Overview:

We are looking for a Technical Support Executive to join our dynamic team. The ideal candidate will be responsible for assisting clients with GPS devices, ensuring seamless activation of SIM cards, handling client data entry, managing complaints, and supporting device installations. This role demands excellent technical aptitude, problem-solving skills, and customer service capabilities.

Key Responsibilities:

  • Client Support & Troubleshooting:
  • Address GPS device-related issues for clients based in West Bengal.
  • Provide timely support for device activation, functionality checks, and troubleshooting.
  • SIM Card Activation:
  • Oversee the activation of M2M eSIM cards for connected devices.
  • Ensure accurate configuration and documentation of SIMs in the system.
  • Data Management:
  • Enter client details into the company's portal with high accuracy.
  • Maintain up-to-date records for all client interactions and technical support activities.
  • Complaint Management:
  • Handle and resolve client complaints via phone, email, or portal.
  • Escalate unresolved issues to higher support tiers when necessary.
  • Installation Support:
  • Assist clients during the installation of GPS devices, ensuring proper functionality and integration.
  • Collaborate with the field team for on-site or remote installation guidance.
  • Reporting & Feedback:
  • Provide regular updates and feedback to the team on client issues and trends.
  • Contribute to improving processes and client satisfaction by sharing insights from daily operations.

Qualifications:

  • Education:
  • Bachelor's degree or diploma in Electronics, IT, or a related field.
  • Experience:
  • Minimum 1-2 years in technical support or a similar role.
  • Experience with GPS devices, IoT solutions, or AIS140-compliant products is an advantage.
  • Freshers are welcome also
  • Technical Skills:
  • Basic understanding of GPS devices, SIM cards, and IoT solutions.
  • Proficiency in using CRM tools, complaint management portals, and MS Office.
  • Soft Skills:
  • Strong communication and interpersonal skills.
  • Problem-solving mindset with attention to detail.
  • Ability to handle client issues patiently and professionally.
  • Other Requirements:
  • Willingness to travel locally as required for client support.
  • Fluent in Bengali, Hindi, and English.

What We Offer:

  • Competitive salary and benefits.
  • Training and development programs to enhance technical and professional skills.
  • Opportunity to work in a fast-growing company specializing in advanced technology solutions.
  • EPF ESIC facilities
  • Dynamic Team to work with

Remuneration - 10k - 18k per month

Job Types: Full-time, Permanent

Pay: ₹10, ₹18,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Leave encashment
  • Life insurance
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Experience:

  • Technical support: 1 year (Required)
  • total work: 1 year (Required)

Language:

  • Hindi (Required)

Work Location: In person

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