Technical Support Executive

15 hours ago

Kolkata metropolitan area West Bengal, India Gtech Web Solutions Pvt Ltd. Full time ₹ 21,600 - ₹ 30,000 per year

Greetings from
GTech Web Solutions Pvt. Ltd.

We are looking for a
Technical Support Executive
to join our for
Kolkata,
Salt Lake Sector V
office.

technicalsupport #softwaresupport #ITsupport #cross_selling #upselling #callsupport #customersupport #clienthandling #clientcoordinating #compliencehandling

Key Responsibilities

1. Technical Support

  • Respond to customer queries via phone, email, or ticketing tools.
  • Troubleshoot and resolve issues related to software, systems and networks.
  • Guide users through step-by-step solutions and provide clear instructions.
  • Log and track all support requests, incidents, and resolutions.

2. System & Application Support

  • Install, configure, and maintain software/applications for clients or internal teams.
  • Assist in upgrades, patches, and updates.
  • Monitor performance and escalate major issues to senior technical teams.

3. Customer Handling

  • Maintain a high level of customer satisfaction through professional communication.
  • Follow up with users to ensure issues are resolved fully.
  • Document FAQs, common issues, and solutions. And Cross sell / upsell the product.

4. Ticket Management

  • Prioritize and manage multiple open tickets.
  • Meet SLA timelines for response and resolution.
  • Escalate unresolved issues to appropriate departments.

Required Skills and Qualifications

  • Bachelor's degree in IT, Computer Science, or related field.
  • 1–3 years of experience in technical support/helpdesk roles.
  • Strong knowledge of Windows/Linux OS, networking basics, and troubleshooting.
  • Familiarity with ticketing systems (Jira, Zendesk, Freshdesk, ServiceNow, etc.).
  • Excellent communication and problem-solving skills.
  • Strong ability of upselling or cross selling.

Preferred Skills

  • Understanding of cloud platforms (AWS/Azure) is a plus.
  • Basic knowledge of SQL/database queries.
  • Experience supporting SaaS products.

Key Competencies

  • Customer-centric approach
  • Attention to detail
  • Patience and empathy
  • Analytical thinking
  • Team collaboration

Salary: Upto 18K per month

How to apply:
Interested candidate, kindly share your CV on

or email

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