Customer/Technical Support Associate

5 days ago

Kolkata metropolitan area West Bengal, India Cuculus Full time ₹ 2,50,000 - ₹ 5,00,000 per year

Company Description

Cuculus has been delivering software solutions for the energy sector and beyond since 2007, offering both in-house installations and cloud services. At the heart of Cuculus is the ZONOS IoT Platform, designed to control millions of devices and process their data efficiently. The company collaborates closely with system integrators, device manufacturers, and software vendors to develop tailored solutions. With its headquarters in Ilmenau, Germany, and additional offices in Leipzig, Erfurt, and across Europe, Cuculus serves an expanding global customer base through a robust partner network. Committed to addressing the challenges of the energy market, Cuculus actively contributes through various associations, driving innovation and high-quality solutions.

Role Description

We are seeking a full-time Customer/Technical Support Associate to join our team in the Smart Metering Domain. This is an on-site role based in the Kolkata metropolitan area. As a Customer/Technical Support Associate, you will provide front-line support to customers, troubleshoot and resolve technical and operational issues, assist with the maintenance of desktop computers and related systems, and ensure customer satisfaction through effective communication and problem-solving. You will also work closely with the technical team to identify and resolve challenges efficiently.

Qualifications

  • Proficiency in Technical Support, including identifying and resolving technical problems effectively.
  • Experience in managing and working with Desktop Computers, ensuring their optimal performance and functionality.
  • Strong Analytical Skills, with the ability to assess problems and implement appropriate solutions.
  • Solid knowledge and experience in Customer Support and building positive customer relationships.
  • Expertise in Troubleshooting, diagnosing and resolving issues promptly to enhance user experience.
  • Excellent communication skills and the ability to work collaboratively in an on-site team environment.
  • Prior knowledge or experience in the energy or IoT sector is advantageous but not mandatory.
  • The ability to adapt, learn quickly, and effectively manage multiple tasks.
  • Relevant educational background or certifications in IT, Computer Science, Engineering, or a related field are preferred.

  • Customer Service Associate

    1 week ago

    Kolkata, West Bengal, India MoSahay Associate Full time

    **Customer support advisor will be responsible for customer service and handling Product related enquires after Sales from the customer end. Provide and share information with customer by leveraging available tools and information. Via Call Support** - Provide exceptional customer support and resolve wireless service inquiries. - Skillfully address customer...

  • Customer Support Associate

    13 hours ago

    west bengal, India Norlox Solutions Pvt. Ltd. Full time

    𝐉𝐨𝐛 𝐓𝐢𝐭𝐥𝐞: 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐀𝐬𝐬𝐨𝐜𝐢𝐚𝐭𝐞 (𝐍𝐢𝐠𝐡𝐭 𝐒𝐡𝐢𝐟𝐭)𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: 𝐌𝐚𝐧𝐢 𝐂𝐚𝐬𝐚𝐝𝐨𝐧𝐚, 𝐍𝐞𝐰 𝐓𝐨𝐰𝐧, 𝐊𝐨𝐥𝐤𝐚𝐭𝐚.𝐉𝐨𝐛 𝐓𝐲𝐩𝐞:...

  • Customer Support Analyst

    1 day ago

    Kolkata metropolitan area, West Bengal, India Steora Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionSteora specializes in providing business and technology outsourcing solutions tailored to the small and mid-level market. Our dedicated approach ensures that each client receives the exact support they require, whether it be technical support, functional assistance, or comprehensive CRM solutions. With a team of experts, we provide...

  • Customer Support Associate

    7 days ago

    Kolkata, West Bengal, India 10 x growth accelerator Full time

    **Job description**: We are hiring **Customer Support Associates** for one of India’s leading digital payment platforms. This is an excellent opportunity for fresh graduates to launch their career in customer support. The role involves handling customer queries via both voice and non-voice channels. **Eligibility Criteria** - **Education**: Graduation...

  • Customer Support Associate

    7 days ago

    Kolkata, West Bengal, India Subhadrajobs consultancy Full time

    Hi, We are hiring for the Customer Support Associate for the BPO. We are giving a free jobs Qualification: Graduate/Undergraduate Experience: Fresher/Experience Skill: Good Communication Skill both verbal n written in English and Hindi Shift: 24*7Salary: 14750 CTC/ 18000 Timings: 6 working days with 1 rotational week off.Total staffing time 9 hours...

  • Customer Support Associate

    2 weeks ago

    Kolkata, West Bengal, India Adyan Consultants PVT LTD. Full time

    A customer service associate **manages customer concerns with the objective of maintaining positive customer relationships with an organization**. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. **Job Types**: Full-time, Permanent **Salary**:...

  • Customer Support Associate

    1 week ago

    Kolkata District, West Bengal, India Exxceliq Solutiions Full time

    Customer Support Associate Process: Chat support process Full Time (WORK FROM OFFICE) Location : Kolkotta Experience - 0-1 Years 6 days working with 1 week off Excellent communication and interpersonal skills. *Ability to think independently and make decisions. *Capable of working under pressure. *Good team player. *Eagerness to learn and implement...

  • Customer Support Associate

    2 weeks ago

    Salt Lake, Kolkata, West Bengal, India 7eventzz.com Full time

    We are looking for a dedicated and empathetic **Customer Support Associate** to join our team. The role involves handling customer queries, resolving issues efficiently, and ensuring every customer has a smooth and satisfying experience with our products and services. **Key Responsibilities** - Provide accurate information about products, services, and...

  • Customer Support

    3 days ago

    Kolkata, West Bengal, India OTT HydroMet Full time

    Support Sales Team - Support bid process by researching, preparing and obtaining bid documents - Enter orders into the ERP system - Assist with requests on pricing, shipping, availability questions, terms and stock information - Assist in resolving customer complaints and problems Qualify leads At Veralto, we value diversity and the existence of...

  • Customer Service Associate

    1 week ago

    Kolkata, West Bengal, India MoSahaya Full time

    JD- LG East Associate Hiring Job Description Designation - Associate Customer Support Job Profile - Customer support advisor will be responsible for customer service and handling Product related enquires after Sales from the customer end. Provide and share information with customer by leveraging available tools and information. Via Call Support Job...