Customer Support Analyst
1 day ago
Company Description
Steora specializes in providing business and technology outsourcing solutions tailored to the small and mid-level market. Our dedicated approach ensures that each client receives the exact support they require, whether it be technical support, functional assistance, or comprehensive CRM solutions. With a team of experts, we provide end-to-end support covering troubleshooting, business process improvements, and CRM implementation. Steora aims to be a trusted partner, offering flexible and scalable solutions that evolve with our clients' businesses.
Role Description
This is a full-time on-site NIGHT/EVENING SHIFT role for a Customer Support Analyst, located in the Kolkata metropolitan area. The Customer Support Analyst will be responsible for providing exceptional customer and technical support, resolving issues promptly, ensuring customer satisfaction, and maintaining a high level of customer service. Day-to-day tasks include troubleshooting technical problems, analyzing customer needs, and delivering effective solutions to enhance the customer experience.
Qualifications
- Customer Support, Customer Service, and Customer Satisfaction skills
- Technical Support and troubleshooting skills
- Strong Analytical Skills
- Strong Email writing and strong reading skills.
- Adobe Acrobat & AI Prompting knowledge would be an added advantage.
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Experience with CRM systems is a plus
- Bachelor's degree in a relevant field preferred
-
Customer Support Executive
7 days ago
Kolkata metropolitan area, West Bengal, India 3630ff11-eddf-4206-819c-cfcc5c0cdfab Full time ₹ 3,00,000 - ₹ 6,00,000 per yearJob Title:Customer Support ExecutiveCompany:Leading MNCLocation:Kolkata, West BengalEmployment Type:Full-timeExperience Required:0-1 year (Freshers welcome)Salary: ₹3,00,000 per annum + Shift Allowances + Variable IncentivesAbout the Role:We are seeking dynamic and customer-focused individuals to join our team as Customer Support Executives. This role...
-
Customer/Technical Support Associate
5 days ago
Kolkata metropolitan area, West Bengal, India Cuculus Full time ₹ 2,50,000 - ₹ 5,00,000 per yearCompany DescriptionCuculus has been delivering software solutions for the energy sector and beyond since 2007, offering both in-house installations and cloud services. At the heart of Cuculus is the ZONOS IoT Platform, designed to control millions of devices and process their data efficiently. The company collaborates closely with system integrators, device...
-
Business Integration Analyst
3 days ago
Kolkata metropolitan area, West Bengal, India SuperProcure Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title : JD 35.5 Business Analyst - IntegrationDepartment : Solutioning & Delivery TeamLocation : Bangalore/Delhi/Chennai/MumbaiRoleWe are looking for Business Analysts - Trainees with strong organizational, management and problem-solving skills. We are seeking a high level of motivation, a self- starter attitude, and the ability to work with...
-
Supply Chain Analyst
2 weeks ago
Kolkata metropolitan area, West Bengal, India Xecute Businesses Private Limited Full time ₹ 5,00,000 - ₹ 10,00,000 per yearCompany DescriptionXecute Businesses Private Limitedwas founded to address the challenges faced by B2B startups in the eastern region, specifically their limited distribution capabilities. The company provides execution-led solutions that integrate technology, finance, and on-ground implementation, enabling small and medium enterprises (MSMEs) and mid-market...
-
Customer Support
3 days ago
Kolkata, West Bengal, India OTT HydroMet Full timeSupport Sales Team - Support bid process by researching, preparing and obtaining bid documents - Enter orders into the ERP system - Assist with requests on pricing, shipping, availability questions, terms and stock information - Assist in resolving customer complaints and problems Qualify leads At Veralto, we value diversity and the existence of...
-
Supply Chain Analyst
2 weeks ago
Kolkata metropolitan area, India Xecute Businesses Private Limited Full timeCompany Description Xecute Businesses Private Limited was founded to address the challenges faced by B2B startups in the eastern region, specifically their limited distribution capabilities. The company provides execution-led solutions that integrate technology, finance, and on-ground implementation, enabling small and medium enterprises (MSMEs) and...
-
Customer Support Associate
2 weeks ago
Kolkata, West Bengal, India Mosahay Full timeJob Description: Customer Support Executive Position: Customer Support Executive Process: Voice Process Location: Kolkata, West Bengal Shift: Rotational Day Shift (6 days working + 1 day off) Language Proficiency: Fluent in English and Odia, or Assamese **Salary**: Competitive: 2.50 LPA to 3.00 LPA (based on experience and...
-
Customer Support Associate
7 days ago
Kolkata, West Bengal, India 10 x growth accelerator Full time**Job description**: We are hiring **Customer Support Associates** for one of India’s leading digital payment platforms. This is an excellent opportunity for fresh graduates to launch their career in customer support. The role involves handling customer queries via both voice and non-voice channels. **Eligibility Criteria** - **Education**: Graduation...
-
Bpo Customer Support
2 weeks ago
Kolkata, West Bengal, India Apogee Service Pvt. Ltd Full timeProfile - Customer Support (Inbound Chat) or (Voice) Must have excellent communication Skill in English + hindi Qualification - Graduate Fresher/ Graduate Experience Fresher - Salary - 18K inhand ,25K CTC Experience - Salary - 25K inhand, 31K CTC Shift - rotational, 5 days working ,2 off Cab - yes **Job Types**: Full-time, Permanent Pay: ₹21,000.00 -...
-
Customer Support Executive
2 days ago
Kolkata, West Bengal, India Teleperformance Full timeMaintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...