Senior Desktop Support Engineer

4 days ago

Bengaluru, Karnataka, India Aforeserve Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Key Responsibilities:

End-User Support:

  • Deliver priority IT support to VIP/executive users both onsite and remotely.
  • Provide white-glove assistance for Windows/macOS laptops, desktops, smartphones (iOS/Android), and tablets.
  • Install, configure, and troubleshoot hardware such as printers, scanners, and other peripherals.
  • Support VIPs during high-profile meetings, presentations, and events (board meetings, town halls, video conferences).
  • Offer quick, discreet troubleshooting with minimal disruption to executives schedules.

Collaboration & Conferencing Support:

  • Manage and troubleshoot Microsoft Teams, Zoom, WebEx, and other UC tools.
  • Provide real-time support for AV/VC equipment (projectors, meeting room displays, Polycom/Logitech/Cisco devices).
  • Ensure meeting rooms and conference equipment are always ready and operational.

Network & Connectivity:

  • Assist with VPN, Wi-Fi, LAN/WAN connectivity issues for VIP devices.
  • Collaborate with the network team for escalated issues.

Security & Compliance:

  • Support BitLocker, MFA, SSO, and endpoint security tools as per company policies.
  • Ensure VIP devices are patched, updated, and compliant with IT security standards.

Incident Management & Reporting:

  • Log, track, and resolve incidents in the ITSM tool (ServiceNow/Remedy/Jira, etc.).
  • Provide root cause analysis for recurring VIP issues.
  • Maintain asset inventory and documentation for VIP users.

Customer Experience:

  • Provide personalized support and communication tailored to VIP expectations.
  • Act as a single point of contact (SPOC) for all VIP IT requirements.
  • Offer training or quick demos for executives on new collaboration tools or upgrades.

Required Skills & Qualifications:

  • 3+ years of IT support experience with at least 1–2 years in a VIP/Executive Support role.
  • Strong knowledge of Windows 10/11, macOS, MS Office 365, Teams, and Exchange Online.
  • Hands-on experience with AV/VC systems (Zoom Rooms, Polycom, Logitech Rally, etc.).
  • Familiarity with MFA, BitLocker, Intune, MDM solutions (AirWatch/MobileIron).
  • Excellent troubleshooting skills for networking basics (TCP/IP, DNS, VPN).
  • Good understanding of ticketing/ITSM tools and ITIL practices.
  • Outstanding communication, discretion, and professionalism when dealing with executives.
  • Ability to work under pressure with quick response and problem-solving skills.

  • Desktop Support Engineer

    1 week ago

    Bengaluru, Karnataka, India ASTRA TECHNOLOGY IT SERVICES (OPC) PRIVATE LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Desktop Support Engineer located in Bengaluru. The Desktop Support Engineer will be responsible for providing technical support for desktop computers, assisting with printer support, troubleshooting hardware and software issues, and ensuring the smooth...

  • Desktop Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Dexcom Inc Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Join our dynamic IT department as a Desktop Support Specialist This senior-level role is crucial in maintaining, troubleshooting, and enhancing our desktop and end-user computing environments. If you're passionate about technology and enjoy solving complex issues, you'll thrive in our collaborative and innovative team.Where you come in:You provide...

  • Desktop Support Engineer

    6 days ago

    Bengaluru, Karnataka, India Exceleed Consulting and technologies Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionExceleed Consulting and Technologies, headquartered in Bengaluru, is a specialist in technology solutions across IT, telecom, audiovisual, and communication domains. The company provides innovative communication solutions to enterprise clients, helping them achieve optimal efficiency in their communication infrastructures. Our expertise...

  • Senior Windows Desktop Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Wenger & Watson Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    **** Its Contract to Hire postion*******Job Title: Senior Windows Desktop Engineer (DEX Specialist)Location: RemoteShift Timing: 2:30 PM 11:30 PM ISTExperience: 7–10 Years (Relevant)About the RoleWe are looking for an experienced Windows Desktop Engineer (L2/L3) with strong expertise in Desktop Experience (DEX) and automation to investigate systemic issues...

  • Desktop Support Engineer

    4 days ago

    Bengaluru, Karnataka, India Kirloskar Electric Co. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company OverviewKirloskar Electric Company Limited is one of India's leading manufacturers of electrical and power equipment. Established in 1946, it specializes in AC Motors, Generators, DC Machines, and more, delivering world-class custom engineered products. With headquarters in Bengaluru, Karnataka, and a workforce of employees, Kirloskar Electric plays...

  • Desktop Support Engineer L1

    2 weeks ago

    Bengaluru, Karnataka, India Vertex Techno Solutions (B) Pvt. Ltd Full time ₹ 2,88,000 - ₹ 3,60,000 per year

    Designation: Desktop Support Engineer (L1)Location: BangaloreExperience: 1–3 yearsDepartment: IT SupportClient: ICONJob Summary:We're looking for a proactive Desktop Support Engineer (L1) to provide first-level technical support and ensure smooth IT operations.Key Responsibilities:Provide onsite/remote support for desktops, laptops, and...

  • Desktop Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Infosys Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    infra-admin• 5 years of experience in Desktop support • Strong Experience in windows 10 and 11 support. • Able to manage a team of 10-20 members • Mandatory to work 24X7 shifts • Experience with scripting automation using Vbscript, powershell, or other scripting languages, with three years' experience using PowerShell to automate task would be an...

  • Desktop Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India QpiAI Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job SummaryWe are looking for a motivated and customer-focusedDesktop Support Engineerto join our IT Infrastructure team. The candidate will provide day-to-day technical support to users, handle hardware/software issues, and ensure smooth IT operations.Key ResponsibilitiesInstall, configure, and troubleshoot Windows, macOS, and Linux systems.Provide Level...

  • Desktop Support Engineer L1

    1 week ago

    Bengaluru, Karnataka, India Zones Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    DescriptionCompany Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TMZones is a global solution provider of end-to-end IT solutions with an unmatched supply chain. Positioned to...

  • Desktop Support Engineer L1

    2 days ago

    Bengaluru, Karnataka, India Zones. Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Description Position at Zones LLC.Company Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TM Zones is a global solution provider of end-to-end IT solutions with an unmatched...