Clinic Manager
2 days ago
Job Description: Clinic Manager at Papa's Veterinary Hospital
Position Overview:
As a Clinic Manager at Papa's Veterinary Hospital, you will be the first point of contact for clients and their pets. Your role is essential in creating a welcoming and organized environment. You will manage the front desk operations, schedule appointments, handle inquiries, and ensure smooth communication between clients and the veterinary team.
Key Responsibilities:
- Client Interaction:
- Greet clients and their pets with a friendly and professional demeanor.
- Answer phone calls, emails, and in-person inquiries promptly and courteously.
- Provide information about hospital services, policies, and pricing.
- Appointment Management:
- Schedule and confirm appointments, including routine check-ups, surgeries, and emergency visits.
- Maintain an organized and accurate calendar for veterinary staff.
- Administrative Duties:
- Process client registration forms and update patient records in the hospital's database.
- Handle billing, payments, and issuing receipts.
- Prepare and maintain documents and forms related to veterinary care.
- Customer Service:
- Address and resolve client concerns or complaints efficiently and professionally.
- Educate clients on basic pet care, preventative treatments, and hospital protocols.
- Support Veterinary Team:
- Communicate client and patient needs to the veterinary team.
- Assist in maintaining a clean and organized reception area.
- Coordinate follow-up communications, such as reminders or post-care instructions.
Qualifications:
- High school diploma or equivalent; additional education or certification in office administration is a plus.
- Previous experience in a customer service or receptionist role, preferably in a veterinary or medical setting.
- Excellent interpersonal and communication skills.
- Proficient in using computer systems and scheduling software.
- Ability to multitask, prioritize, and remain calm under pressure.
- Compassionate and patient when interacting with pet owners and animals.
Working Conditions:
- Primarily a desk-based role with frequent interaction with clients, pets, and staff.
- May involve handling stressed or anxious animals and their owners.
- Flexible working hours, including weekends and holidays, as needed.
Why Join Us?
At Papa's Veterinary Hospital, you will be part of a caring and dedicated team passionate about animal health and welfare. We offer a collaborative and supportive environment where you can make a difference in the lives of pets and their families.
Job Type: Full-time
Pay: ₹25, ₹30,000.00 per month
Ability to commute/relocate:
- Jayanagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Experience:
- total work: 1 year (Preferred)
Language:
- English (Required)
- Kannada (Required)
- Hindi (Preferred)
Work Location: In person
Application Deadline: 10/01/2025
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