IT Analyst Technical Infrastructure

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Impact Shapes the World at Caterpillar Inc

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

We are seeking a skilled IT Analyst Technical Infrastructure (IT Applications Analyst) to join PLM NPI -CAT IT Division

The Incumbent would require proficiency in developing and supporting customized engineering application solutions. You will work both independently and with a cooperative team on complex projects that span engineering applications. You will contribute real value by developing, integrating, and/or supporting Caterpillar applications.

The preference for this role is to be based out of Whitefield PSN Office, Bangalore, India

What you will do

• Works directly on application/technical problem identification and resolution
• Performs all duties without close supervision. However, more complex assignments may require closer supervision and assistance.
• Demonstrates strong communication skills and confidently engages with customers to discuss and clarify requirements.
• Works independently on complex projects that may span multiple functional areas.
• Under the direction of more senior staff, assists in the development of major application modules and programs.
• Participates in integrated testing and user acceptance of application and system components.
• Fully knowledgeable of programming languages appropriate to the platform supported, program design and specification development, programming logic, logic diagrams, basic system analysis techniques, testing, debugging, documentation standards, file design, storage, and internal systems.
• Designs and implement processes, or process improvements, to aid in development and support.

What you will have 

• Education: Bachelor's degree in engineering or computer science
• Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
• Technology Advising: Knowledge of effective advisory methods and ability to provide valued information and advice to clients regarding products, technologies, services and solutions for a specific technology domain.
• Hardware Infrastructure: Knowledge of computer architecture and systems programming; ability to design, build and integrate IT hardware into multi-platforms for the organization.
• Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
• System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.
• Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.
• Technical Writing/Documentation: Knowledge of technical writing; ability to write technical documents such as manuals, reports, guidelines or documents on standards, processes and applications.
• This position requires candidate to work a 5-day -a -week schedule in the office

Top Candidates Will Also Have:

• Proficient in C++ programming
• Experience customizing CAD software packages (e.g. Creo, etc.)
• Experience implementing software solutions utilizing 3rd party API's (e.g. Pro-toolkit)
• Experience with source code management tools (e.g. SVN, Git, etc.)
• Experience using Visual Studio, Eclipse, and other development environments.
• Systems Software Infrastructure: Knowledge of computer architecture and system software interaction; ability to design and build a fundamental architecture of operating systems, database management systems, communications protocols, compilers and other development tools.

Skills desired:

Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Level Working Knowledge:

• Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues.

• Effectively performs the technical job aspects, continuously building knowledge and keeping up-to-date on technical and procedural job components.

• Applies technical operating and project standards based on achieving excellence in delivered products, technologies and services.

• Applies current procedures and technologies to help resolve technical issues in one's general area of technical competence.

• Helps others solve technical or procedural problems or issues.

Technology Advising: Knowledge of effective advisory methods and ability to provide valued information and advice to clients regarding products, technologies, services and solutions for a specific technology domain.
Level Working Knowledge:

• Assesses the current technology environment, expressed needs and initiatives of client organizations.

• Uses an effective consulting method to present technology solutions that resolve stated client business issues.

• Advises clients regarding a family of specific products, technologies or services in a technology domain.

• Demonstrates basic competence and sound business knowledge regarding specific products, technologies or services within a domain of technology expertise.

• Achieves consulting relationship rating of 'professional' by delivering timely, meaningful advice meeting client needs in a narrow set of specific technologies.

Hardware Infrastructure: Knowledge of computer architecture and systems programming; ability to design, build and integrate IT hardware into multi-platforms for the organization.
Level Working Knowledge:

• Assists in integrating IT hardware with the organization's existing systems.

• Participates in the implementation of IT hardware within the organization.

• Tracks operational problems related to IT hardware and reports them directly to the supervisor.

• Assists in designing the main features of IT hardware according to business needs.

• Compares IT hardware across one's own organization and its competitors.

Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
Level Working Knowledge:

• Follows policies, practices and standards for determining functional and informational requirements.

• Confirms deliverables associated with requirements analysis.

• Communicates with customers and users to elicit and gather client requirements.

• Participates in the preparation of detailed documentation and requirements.

• Utilizes specific organizational methods, tools and techniques for requirements analysis.

System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.
Level Working Knowledge:

• Supports the project leader in developing and executing system test plans.

• Evaluates system documentation and user manuals for usability, accuracy and completeness.

• Executes test cases, analyzes test results and reports on findings regularly.

• Tests system components for compliance with functional requirements.

• Participates in the testing of a system's ability to recover from hardware or software failures.

Systems Software Infrastructure: Knowledge of computer architecture and system software interaction; ability to design and build a fundamental architecture of operating systems, database management systems, communications protocols, compilers and other development tools.
Level Working Knowledge:

• Reports software connectivity and integration issues.

• Demonstrates planned software changes on the local environment.

• Administers software migration and contingency plans related to own function.

• Analyzes the local software architecture components and products.

• Tests key features for the entire software infrastructure environment.

Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.
Level Working Knowledge:

• Discovers, analyzes, and resolves hardware, software or application problems.

• Works with vendor-specific diagnostic guides, tools and utilities.

• Handles calls related to product features, applications, and compatibility standards.

• Analyzes code, logs, and current systems as part of advanced troubleshooting.

• Records and reports specific technical problems, solving processes and tools that have been used.

Technical Writing/Documentation: Knowledge of technical writing; ability to write technical documents such as manuals, reports, guidelines or documents on standards, processes and applications.
Level Working Knowledge:

• Implements technical documentation standards, guidelines and best practices.

• Prepares written text and layout of materials according to required outlines and specifications.

• Completes and maintains technical reference documents.

• Uses the major features, functions and facilities of an automated documentation tool.

• Coordinates and constantly updates system operations, installations, service manuals, and help documents.

What you will get:

• Work Life Harmony
• Earned and medical leave.
• Relocation assistance

Holistic Development

• Personal and professional development through Caterpillar 's employee resource groups across the globe
• Career developments opportunities with global prospects

Health and Wellness

• Medical coverage -Medical, life and personal accident coverage
• Employee mental wellness assistance program

 Financial Wellness

• Employee investment plan
• Pay for performance -Annual incentive Bonus plan.

 Additional Information:

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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