Customer Support Executive

6 days ago


Amritsar Chandigarh Mohali, India Adecco Group Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Key Requirement Summary:-

  • Position: Customer Experience Representative (Agent)

    •Location: Mohali

Candidate Eligibility Criteria:-

  • Education: Any Graduate
  • Experience: Minimum 1 year in an Inbound Offshore Process(International Process exp)
  • Communication: Minimum B2 level English communication skills (Voice evaluation assessment)
  • Work Environment: Willingness to work in rotational night shifts within a 24/7 operations setup.

Candidate Eligibility Criteria:-

  • Education: Any Graduate
  • Experience: Minimum 1 year in an Inbound Offshore Process(International Process exp)
  • Communication: Minimum B2 level English communication skills (Voice evaluation assessment)
  • Work Environment: Willingness to work in rotational night shifts within a 24/7 operations setup.
  • Interview would be face @ Everise Mohali Office

Inbound Contact Representative

Job Responsibilities:
•The Inbound Contacts Representative to represent the company by addressing incoming telephone, digital, or written inquiries
•To perform varied activities and moderately complex administrative/operational/customer support assignments
•Perform computations
•Typically work on semi-routine assignments
•To address customer needs, which may include complex benefit questions, resolving issues, and educating members
•To record details of inquiries, comments or complaints, transactions, or interactions and take actions in accordance with them
•Escalate unresolved and pending customer grievances
•Make decisions primarily related to interpretation of area/department policy and determining methods for completing assignments



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