CyberArk L3/L4 Engineer

4 days ago

Pune Thiruvananthapuram, India NMS Consultant Full time ₹ 20,00,000 - ₹ 25,00,000 per year

We have an opening for a CyberArk L3 / L4 Profile.

Core Job Objectives:

L3/L4 technical experts resolve issues that are typically difficult or subtle. L3 engineers participate in management, prioritization, minor enhancements, major incident activities, problem management, stability analysis, on-call support, etc.

These support leaders have a specific, deep understanding and expertise in one or two technology platforms (for example, CyberArk, IAM process, Windows/Unix Admin etc.).

L3 engineers are proactive, identifying problems in advance and looking for continuous service improvement opportunities. If a fix involves a major enhancement or a development, then the problem is transferred to the engineering teams.

L3 engineers generally have 8 or more years of relevant experience.

Duties and responsibilities

  1. Independent contributor for new demand

  2. Providing a solution for customer requirements

  3. Capable of handling & troubleshooting priority incidents

  4. Patching and handling changes

  5. Creating KBs and Technical documentation

  6. Log Analysis on GPAM component servers

  7. Open CyberArk Tickets

  8. Setting up different (test) systems

  9. Open/prolong Firewall Changes

  10. 24/7 On-Call Support

  11. Co-ordination with Engineering Team/ process owners etc.

Qualification, Experience, Technical and Functional Skills

Must Have:

  • BE in Computer Science or equal.
  • Business Analyst responsibilities
  • Unix and Windows Administration
  • Knowledge in networking/CCNA certification

Good to Have:

  • Handle general updates and configuration changes/and requests
  • CyberArk Defender, Sentry - Certification
  • DevOps experience, having experience with Dynatrace/Docker/Puppet/Ansible/GIT tools
  • PowerShell Scripting knowledge

Key Competencies

  • CyberArk PAM and AAM
  • IAM, AD
  • Networking, LB concepts

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