
CyberArk L3/L4 Engineer
2 days ago
We have an opening for a CyberArk L3 / L4 Profile.
Core Job Objectives:
L3/L4 technical experts resolve issues that are typically difficult or subtle. L3 engineers participate in management, prioritization, minor enhancements, major incident activities, problem management, stability analysis, on-call support, etc.
These support leaders have a specific, deep understanding and expertise in one or two technology platforms (for example, CyberArk, IAM process, Windows/Unix Admin etc.).
L3 engineers are proactive, identifying problems in advance and looking for continuous service improvement opportunities. If a fix involves a major enhancement or a development, then the problem is transferred to the engineering teams.
L3 engineers generally have 8 or more years of relevant experience.
Duties and responsibilities
Independent contributor for new demand
Providing a solution for customer requirements
Capable of handling & troubleshooting priority incidents
Patching and handling changes
Creating KBs and Technical documentation
Log Analysis on GPAM component servers
Open CyberArk Tickets
Setting up different (test) systems
Open/prolong Firewall Changes
24/7 On-Call Support
Co-ordination with Engineering Team/ process owners etc.
Qualification, Experience, Technical and Functional Skills
Must Have:
- BE in Computer Science or equal.
- Business Analyst responsibilities
- Unix and Windows Administration
- Knowledge in networking/CCNA certification
Good to Have:
- Handle general updates and configuration changes/and requests
- CyberArk Defender, Sentry - Certification
- DevOps experience, having experience with Dynatrace/Docker/Puppet/Ansible/GIT tools
- PowerShell Scripting knowledge
Key Competencies
- CyberArk PAM and AAM
- IAM, AD
- Networking, LB concepts
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