Lead GPAM Engineer

1 week ago

Pune, India Allianz Full time

About the Job :As a Lead-GPAM CyberArk_540, you will be a Level 4 (L4) technical expert, responsible for resolving complex and subtle issues within the Global Privileged Access Management (GPAM) domain, with a special focus on the CyberArk platform. Your role is critical for the stability, security, and continuous improvement of our privileged access management services. You will act as an independent contributor, a problem-solver, and a key point of contact for new demands and major incidents. Core Job Objectives :- Serve as an L4 technical expert, resolving the most challenging and difficult issues related to our CyberArk environment.- Participate in management and prioritization of major design and enhancement initiatives.- Lead major incident response activities and drive problem management efforts.- Conduct stability analysis and identify opportunities for continuous service improvement.- Provide on-call support as part of a 24/7 rotation.- Leverage deep technical expertise in CyberArk configurations, major enhancements, and development to solve complex problems.- Act proactively to identify potential issues and implement solutions before they impact service. Duties and Responsibilities : - Act as an independent contributor for new demand, providing end-to-end solutions for customer requirements.- Handle and troubleshoot high-priority incidents, performing root cause analysis (RCA) and implementing permanent fixes.- Manage patching and other changes to the GPAM environment, ensuring minimal disruption to services.- Create and maintain knowledge base articles (KBs) and technical documentation to support the team.- Perform log analysis on GPAM component servers to identify and resolve issues.- Open and manage tickets with CyberArk support as needed.- Set up and maintain different test systems for new implementations and enhancements.- Coordinate with the Engineering Team and process owners to align on priorities and solutions.- Provide 24/7 on-call support as part of a rotating schedule.- Handle general updates and configuration change requests. Required Qualifications, Experience, and Skills : - A bachelor's degree in Computer Science or an equivalent qualification.- A minimum of 10 years of relevant experience, with significant hands-on experience in CyberArk.- Proven experience as a business analyst, with the ability to gather requirements and provide solutions.- Strong knowledge of and practical experience with both Unix and Windows Administration.- A solid understanding of networking principles, with a CCNA certification or equivalent knowledge. Preferred Qualifications and Skills : - Certifications such as CyberArk Defender and CyberArk Sentry.- DevOps experience, with a working knowledge of tools like Dynatrace, Docker, Puppet, Ansible, and GIT.- Proficiency in PowerShell scripting. (ref:hirist.tech)

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