Lead GPAM Engineer

3 weeks ago

Pune, India Allianz Full time

About the Job :


As a Lead-GPAM CyberArk_540, you will be a Level 4 (L4) technical expert, responsible for resolving complex and subtle issues within the Global Privileged Access Management (GPAM) domain, with a special focus on the CyberArk platform. Your role is critical for the stability, security, and continuous improvement of our privileged access management services. You will act as an independent contributor, a problem-solver, and a key point of contact for new demands and major incidents.


Core Job Objectives :


- Serve as an L4 technical expert, resolving the most challenging and difficult issues related to our CyberArk environment.


- Participate in management and prioritization of major design and enhancement initiatives.


- Lead major incident response activities and drive problem management efforts.


- Conduct stability analysis and identify opportunities for continuous service improvement.


- Provide on-call support as part of a 24/7 rotation.


- Leverage deep technical expertise in CyberArk configurations, major enhancements, and development to solve complex problems.


- Act proactively to identify potential issues and implement solutions before they impact service.


Duties and Responsibilities :


- Act as an independent contributor for new demand, providing end-to-end solutions for customer requirements.


- Handle and troubleshoot high-priority incidents, performing root cause analysis (RCA) and implementing permanent fixes.


- Manage patching and other changes to the GPAM environment, ensuring minimal disruption to services.


- Create and maintain knowledge base articles (KBs) and technical documentation to support the team.


- Perform log analysis on GPAM component servers to identify and resolve issues.


- Open and manage tickets with CyberArk support as needed.


- Set up and maintain different test systems for new implementations and enhancements.


- Coordinate with the Engineering Team and process owners to align on priorities and solutions.


- Provide 24/7 on-call support as part of a rotating schedule.


- Handle general updates and configuration change requests.


Required Qualifications, Experience, and Skills :


- A bachelor's degree in Computer Science or an equivalent qualification.


- A minimum of 10 years of relevant experience, with significant hands-on experience in CyberArk.


- Proven experience as a business analyst, with the ability to gather requirements and provide solutions.


- Strong knowledge of and practical experience with both Unix and Windows Administration.


- A solid understanding of networking principles, with a CCNA certification or equivalent knowledge.


Preferred Qualifications and Skills :


- Certifications such as CyberArk Defender and CyberArk Sentry.


- DevOps experience, with a working knowledge of tools like Dynatrace, Docker, Puppet, Ansible, and GIT.


- Proficiency in PowerShell scripting.

(ref:hirist.tech)

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