CyberArk (GPAM) L4 Engineer
1 week ago
Position - CyberArk (GPAM) L4 Engineer
Location - Pune/Trivandrum
Experience - 10+ Years
Roles :-
L4 technical experts resolve issues that are typically difficult or subtle. L3/L4 engineers
participate in management, prioritization, major design and enhancements, major incident
activities, problem management, stability analysis, on-call support, etc.
These support leaders have specific, deep understanding and expertise in one or two
technology platforms (for example, CyberArk, IAM process, Network, Firewall, Windows/Unix
Admin etc.).
L4 engineers are proactive in nature, identifying problems in advance and looking for
continuous service improvement opportunities. Must have prior experience with CyberArk
configurations and major enhancement / development with problem solving skills.
L4 engineers generally have 10 or more years of relevant experience.
Duties and responsibilities :-
Independent contributor for new demand
Providing solution for customer requirements
Capable to handle & troubleshoot priority incidents
Patching and handling changes
Creating KB's and Technical documentation
Log Analysis on GPAM component servers
Open CyberArk Tickets
Setting up different (test) systems
Open / prolong Firewall Changes
24/7 On-call Support
Co-ordination with Engineering Team/ process owners etc.
Must Have :-
BE in Computer Science or equal.
Business Analyst responsibilities
Unix and Windows Administration
Knowledge in networking/CCNA certification
Good to Have :-
Handle general updates and configuration changes/requests
CyberArk Defender, Sentry - Certification
DevOps experience – having experience with Dynatrace/Docker/Puppet/Ansible/GIT tools
PowerShell Scripting knowledge
Key Competencies :-
CyberArk PAM and AAM
IAM, AD
Networking, LB concepts
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