Customer Support Lead

4 days ago

Bengaluru, Karnataka, India RIPPLING PEOPLE CENTER Full time ₹ 5,00,000 - ₹ 10,00,000 per year
About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from addresses.

About the role

We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute in internal discussions around product enhancements. If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes

What will you do?

  • Lead a team of specialists related to Canada Payroll, create RCAs or deep dive into client facing role or Support
  • Take charge of customer issues related Canada payroll from start to finish - while working in a dynamic and fast-paced environment
  • Leverage chat, email, and video conferencing functionality to help our Canada customers optimize Rippling
  • Build mental muscle and become a product expert - you'll be a go to resource for both customers and coworkers
  • Interact directly with Product and Engineering teams to identify areas where we can better serve our customer base through automation or added features

What will you need?

  • Bachelor's degree
  • Ability to work a shift between the hours of 6:30 PM IST - 7:00 AM IST, any 9hrs (there may be the opportunity to move to a day shift in the future based on performance and business requirements)
  • A minimum of 2-3 years of work experience in a customer facing role
  • A minimum of 2-3 years of work experience on Canada Payroll as Lead
  • Demonstrated experience problem-solving with attention to detail
  • Organizational skills and experience improving processes
  • Strong written and verbal communication skills in English
  • Flexibility with changing job duties and responsibilities
  • Time management skills and ability to prioritize

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