Team Lead

7 days ago

Bengaluru, Karnataka, India PlatinumRx Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are seeking a dynamic and result-driven Sales Team Leader to manage and guide a team of Sales Executives in a fast-paced BPO environment. The ideal candidate will be responsible for meeting sales targets, improving team performance, ensuring adherence to quality standards, and fostering a culture of accountability and success.

Key Lead, supervise, and motivate a team of Sales Executives to achieve daily, weekly and monthly sales targets.

  • Monitor team performance and provide regular coaching, feedback, and training to drive improvements.
  • Ensure all sales interactions (calls, chats, or emails) meet the quality standards set by the organization.
  • Track and analyze key performance metrics (KPIs) and prepare performance reports for management.
  • Ensure timely lead allocation, proper follow-up, and accurate CRM updates by team members.
  • Handle escalated customer issues and provide resolutions where required.
  • Collaborate with QA, Training, and Support teams to maintain high service and sales standards.
  • Conduct regular team meetings, performance reviews, and one-on-one sessions.
  • Motivate team through engagement initiatives, recognition programs, and performance incentives.
  • Ensure team compliance with all company policies, regulatory guidelines, and process protocols.

Required Skills And Post Graduate

  • 24 years of experience in a BPO sales environment, with at least 1 year in a supervisory or TL role.
  • Strong leadership and people management skills.
  • Excellent communication and interpersonal abilities.
  • Ability to analyze data, generate reports, and drive actionable insights.
  • Proficient in CRM tools, Excel, and performance tracking systems.
  • Goal-oriented mindset with strong problem-solving skills.
  • Flexible to work in shifts, including weekends or holidays as per business needs.

KPIs/Performance Team Sales Conversion Rate

  • Daily/Weekly/Monthly Target Achievement
  • Average Handling Time (AHT)
  • Quality Scores & Compliance
  • Attendance and Adherence
  • CRM/Data Hygiene Compliance

Preferred Experience In Outbound Telesales Or Upselling Campaigns.

  • Exposure to voice/chat campaigns.
  • Knowledge of sales techniques and objection handling strategies.
  • Day shift, 6 days working (Monday through Sunday).
  • Pharma experience is preferred.

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