Shift Manager

We are looking for a dynamic and motivated Shift Manager to oversee daily operations, ensure smooth workflow, and maintain high-quality service in our fast-paced Quick Service Restaurant (QSR). The ideal candidate should have prior experience in QSR management, strong leadership skills, and a passion for delivering exceptional customer experiences.

Key Responsibilities:

Operational Management: Oversee restaurant operations during assigned shifts, ensuring efficiency and quality service.

Team Leadership: Supervise, train, and motivate team members to maintain high performance and morale.

Customer Experience: Handle customer inquiries, complaints, and ensure excellent service delivery.

Inventory & Stock Control: Monitor inventory levels, manage stock, and minimize wastage.

Sales & Targets: Work towards achieving daily sales goals and implementing upselling strategies.

Compliance & Hygiene: Ensure all safety, hygiene, and food quality standards are met as per company and FSSAI regulations.

Cash & Billing Management: Handle cash transactions, reconcile end-of-shift reports, and ensure proper financial documentation.

Requirements:

Experience: 1-3 years in a QSR or fast-paced F&B environment.

Skills: Strong leadership, problem-solving, and customer service skills.

Flexibility: Willingness to work in shifts, weekends, and holidays.

Education: High school diploma or relevant hospitality qualification preferred.

Personality: Energetic, team-oriented, and committed to delivering excellence.

Why Join Us?

Work with a growing and dynamic QSR brand

Be part of a passionate team that serves great food with great speed

Growth opportunities for career advancement

Interested? Send your CV to

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You said:

Shift manager skill sets for QSR

ChatGPT said:

Essential Skill Sets for a Shift Manager in QSR

A Shift Manager in a Quick Service Restaurant (QSR) needs a blend of leadership, operational expertise, and customer service skills to ensure smooth restaurant operations. Here are the key skills required:

Operational & Management Skills:

Shift & Staff Management Ability to lead, schedule, and supervise team members during shifts.

Inventory & Stock Control – Monitoring stock levels, reducing wastage, and ensuring timely replenishment.

Cash Handling & Billing – Managing daily cash transactions, POS systems, and end-of-shift financial reporting.

Speed & Efficiency – Managing high-volume service while maintaining quality and speed.

Health & Safety Compliance – Ensuring hygiene, food safety, and workplace safety standards.

Leadership & Team Management:

Team Motivation & Training – Coaching staff to maintain high morale and performance.

Problem-Solving & Decision Making – Quick thinking to handle unexpected challenges.

Conflict Resolution – Managing staff or customer disputes professionally.

Customer Service & Sales Skills:

Customer Handling – Ensuring excellent guest experience and addressing complaints efficiently.

Upselling & Sales Techniques – Encouraging additional purchases and promoting special deals.

Communication & Interpersonal Skills – Clear and effective communication with customers and team members.

Analytical & Technical Skills:

Performance Monitoring – Analyzing sales, customer feedback, and operational performance.

POS & Restaurant Software Knowledge – Handling billing, orders, and inventory systems.

Reporting & Documentation – Keeping records of daily operations, sales, and staff performance.

Soft Skills:

Adaptability & Multi-tasking – Thriving in a fast-paced, high-pressure environment.

Attention to Detail – Ensuring accuracy in orders, inventory, and reporting.

Time Management – Prioritizing tasks to run a smooth shift.

Positive Attitude & Professionalism – Creating a productive and fun work environment.