International Customer Care Executive

4 days ago

Bengaluru, Karnataka, India Talent Accel Bangalore Full time ₹ 2,50,000 - ₹ 7,50,000 per year

One of our large clients is hiring passionate and energetic individuals to join their International Contact Center US Healthcare team. This role involves engaging with US-based customers, delivering exceptional service, and resolving queries with professionalism and empathy. If you have strong communication skills and a customer-first mindset, this is your opportunity to build a rewarding career in the global healthcare domain.

Key Responsibilities

  • Handle inbound calls from US members with care and precision.
  • Resolve customer queries with empathy and professionalism.
  • Ensure compliance with process guidelines and quality standards.
  • Maintain confidentiality of sensitive customer information.
  • Achieve high levels of customer satisfaction through first-call resolution.

Eligibility Criteria

  • Minimum qualification: 10+2 or Graduate (any discipline).
  • Minimum 6 months of experience in an International Contact Center.
  • Excellent English communication skills (CEFR B2/C1 level; Versant 62+).
  • Willingness to work in night shifts aligned with US time zones.
  • Candidates must be based in Bangalore or willing to relocate.

Compensation & Benefits

  • Voice Skills Allowance
  • Transport: 2-way cab facility provided.
  • Incentives: Performance-based incentives, Night Shift Allowance, Statutory Benefits.
  • Insurance: Medical coverage included.

Work Schedule: 5-day work week.

Why Join our client?

  • Be part of a global healthcare process with strong career growth.
  • Attractive salary, allowances, and performance rewards.
  • Safe and convenient travel with free home pick-up and drop.
  • Inclusive and collaborative work culture.
  • Learning & development programs to support career advancement.

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