Crm Executive

11 hours ago

Vapi, Gujarat, India Vtransport Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job description

Role & Responsibilities:

CRM Executives are responsible for managing interactions and relationships with customers.

They ensure positive customer experiences, enhance loyalty, and maximize customer lifetime value.

They handle customer queries and complaints, gather customer feedback, and identify opportunities to introduce additional products or services to existing customers.

They also utilize CRM software to organize and manage customer data.

They are responsible for planning CRM strategies designed to attract and retain customers while expanding the brands reach and boosting consumer loyalty.

Preferred Candidate Profile:

A bachelors degree in business, marketing, or a related field is advantageous.

CRM Executives should have effective communication skills, both written and verbal.

They should understand and empathize with customer needs and concern.

Quick and effective problem-solving skills are essential.

Proficiency in using CRM software and other customer management tools is vital.

The ability to adapt to different customer personalities, scenarios, and challenges is a key attribute for success in this role.

Efficiently managing time to handle multiple customer interactions and tasks simultaneously is a valuable skill in a dynamic customer service environment.

Perks and Benefits:

Competitive salary package.

Bonus Scheme.

Health insurance.

Funding of educational programs.

Other benefits can include flexible work schedules, parental leave, or occasional free lunchesRole & responsibilities

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