Client Relationship Manager

5 days ago

Pune, Maharashtra, India Ethiqual Global Pvt. Full time


We're Hiring - Client Relationship Executive

Experience: 3+ Years

Ethiqual Global Pvt. Ltd. is a leading provider of
Integrated Facility Management (IFM)
solutions across India. We enable organizations to focus on their core operations by delivering reliable, high-quality services that enhance employee satisfaction, streamline processes, and extend asset and infrastructure lifespan. With Ethiqual, clients truly experience
"Peace of Mind."


Role Overview

We are seeking a dynamic
Client Relationship Executive
to strengthen our client engagement and support efficient service delivery.


Key Responsibilities

1. Invoice Management & Outstanding Recovery

  • Timely submission of invoices and record maintenance
  • Follow-up on pending payments and outstanding dues
  • Coordination with the finance team for payment tracking
  • Resolving client concerns related to invoices

2. Client Feedback & Grievance Handling

  • Collecting monthly feedback through surveys, calls, and meetings
  • Identifying improvement areas and driving corrective actions
  • Prompt resolution of client grievances
  • Escalating major issues with actionable solutions

3. Client Relationship Management

  • Acting as a single point of contact for all client queries
  • Building and maintaining long-term client relationships
  • Coordinating with operations to improve service quality

4. Reporting & Documentation

  • Maintaining records of training, feedback, and grievances
  • Preparing reports on client concerns, training effectiveness, and payment status


Qualifications

  • Strong client engagement & relationship-building skills
  • Excellent communication and interpersonal abilities
  • Problem-solving and conflict-resolution skills
  • Effective multitasking and time management
  • CRM proficiency is an added advantage
  • Experience in the Facility Management industry preferred
  • Bachelor's degree in Business Administration, Communications, or related field

If you are passionate about delivering outstanding client experiences and wish to grow with a dynamic organization,
we want to hear from you


Interested candidates can send their CVs to:

Hiring #ClientRelationship #FacilityManagement #EthiqualGlobal #IFM #JobOpportunity #ClientSuccess

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