Client Relationship Executive

1 week ago


Pune, Maharashtra, India Rayna Group Full time ₹ 3,25,000 - ₹ 6,25,000 per year

Roles and Responsibilities :

  • Client Relationship Management: Build and maintain strong relationships with key clients to ensure long-term business success.
  • Customer Support: Serve as the main point of contact for client inquiries, resolving issues promptly and effectively.
  • Account Growth: Identify opportunities for expanding services, upselling, and cross-selling to existing clients.
  • Collaboration: Work closely with internal teams, including sales, marketing, and operations, to enhance customer experience.
  • Reporting & Analysis: Track client satisfaction, prepare reports on customer feedback, and recommend improvements.
  • Contract & Renewal Management: Assist in negotiating contracts, renewals, and service agreements.

Qualifications:

  • Client Relations and Relationship Building skills
  • Excellent Communication skills (both verbal and written)
  • Strong customer service skills
  • Attention to detail and organizational skills
  • Prior experience in a client-facing role is required
  • Experience in the travel and tourism industry is a plus
  • Bachelor's or Master's degree in Business Administration, Communications.


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