Customer Support Specialist

3 days ago

Mumbai, Maharashtra, India wego Full time US$ 40,000 - US$ 80,000 per year
About WegoPro

Business Travel. Simplified.

WegoPro is a fast-growing, tech-enabled travel platform redefining the corporate travel experience. Headquartered in Singapore and backed by the Wego Group—one of the largest online travel marketplaces in APAC and MENA—we provide businesses with flexible, intuitive tools to manage their travel effortlessly.

Our mission is to streamline business travel for modern teams by offering a seamless, smart, and productive experience.

What You'll Do

As a Customer Support Specialist, you'll be at the frontline of delivering an exceptional travel experience for our B2B clients. Your responsibilities will include:

  • Managing end-to-end travel assistance for corporate clients—including flights, hotels, and ancillary services
  • Resolving booking-related issues with airlines, hotel partners, and suppliers
  • Maintaining high satisfaction levels across calls, emails, and chat support
  • Proactively identifying and resolving issues before they escalate
  • Navigating GDS platforms to process or modify bookings efficiently
  • Working cross-functionally with sales, operations, and tech teams to improve service
  • Contributing feedback and ideas to enhance WegoPro's customer support playbook
What We're Looking For
Must-Haves
  • 2+ years of experience in travel operations or customer support (B2B or corporate travel preferred)
  • Hands-on experience with GDS platforms: Sabre, Amadeus, or Galileo (mandatory)
  • Strong English communication skills—both verbal and written
  • Experience supporting customers across phone, email, and chat
  • A proven record of going the extra mile to deliver delightful service
Nice-to-Have
  • Background in a corporate travel agency or tech-enabled travel company
  • Familiarity with CRM and ticketing tools such as Intercom, Zendesk, or Salesforce
Location Requirement

This is a work-from-office role based in our Mumbai office (Dadar). Applicants must be located within commuting distance and available for full-time, on-site work.

You'll Thrive Here If You Are
  • Autonomous: You can manage your work without constant oversight
  • Organized: You handle multiple tasks with focus and efficiency
  • Empathetic: You understand and care about customer experiences
  • Tech-Savvy: You pick up tools and systems quickly
  • Adaptable: You embrace change and keep a positive mindset
  • Growth-Oriented: You value feedback and actively seek improvement
Why Join Us?

At WegoPro, you'll join a lean, ambitious team transforming business travel from the ground up. Expect autonomy, rapid growth, and the chance to make a real impact in an industry ripe for disruption.

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