
Customer Support Specialist
3 days ago
This position involves working closely with colleagues across various departments to identify and resolve customer issues.
- Collaborate with customers/team members to diagnose application and system problems, offering suitable solutions
- Address customer complaints efficiently
- Provide effective resolutions and alternatives within set timeframes
- Ensure resolution by following up
- Maintain records of customer interactions
- Process customer accounts and file documents
- Log and keep track of customer queries and feature requests
Qualifications:
- Bachelor's degree in Computer Science, IT, Engineering, or a related field
Key Skills:
- Excellent communication skills
- Strong analytical and problem-solving abilities
- Presentation skills
- Attention to detail
- Curiosity to learn
- Time management skills
- Effective interpersonal and customer service skills
- At least 1 year of experience in customer handling and application training
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