Customer Support Specialist

3 days ago


Mumbai, Maharashtra, India beBeeCustomerSupport Full time ₹ 2,50,000 - ₹ 5,00,000
Customer Support Specialist Role

This position involves working closely with colleagues across various departments to identify and resolve customer issues.

  • Collaborate with customers/team members to diagnose application and system problems, offering suitable solutions
  • Address customer complaints efficiently
  • Provide effective resolutions and alternatives within set timeframes
  • Ensure resolution by following up
  • Maintain records of customer interactions
  • Process customer accounts and file documents
  • Log and keep track of customer queries and feature requests

Qualifications:

  • Bachelor's degree in Computer Science, IT, Engineering, or a related field

Key Skills:

  • Excellent communication skills
  • Strong analytical and problem-solving abilities
  • Presentation skills
  • Attention to detail
  • Curiosity to learn
  • Time management skills
  • Effective interpersonal and customer service skills
  • At least 1 year of experience in customer handling and application training


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