Team Lead

16 hours ago


Nagpur, Maharashtra, India Hexaware Technologies Full time

Location: Nagpur

Shifts: US shifts

Education: Graduate

Domain: US Healthcare

Roles & Responsibilities:

  • Strong understanding of US Healthcare RCM lifecycle especially Claims Adjudication and Denial Management.
  • Strong analytical, reporting, and problem-solving skills.
  • Hands-on experience with RCM tools / payer portals / claim adjudication systems (e.g., Facets, QNXT, EZ-CAP, or similar).
  • Excellent communication and stakeholder management skills.
  • Proficiency in MS Excel and dashboard preparation.
  • Ability to manage performance in a high-volume, SLA-driven environment.
  • Leadership qualities coaching, motivation, conflict resolution, and team development.
  • Experience in client handling and people management is mandatory.
  • Exposure to AR, Billing, or EOB posting processes is an added advantage.

  • Key Performance Indicators (KPIs):

  • Accuracy & Quality %
  • Productivity per FTE
  • Denial Resolution Rate
  • TAT Compliance
  • Client Escalation Rate
  • Team Attrition & Attendance

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